More Bandwidth!

[Trinity31]

Hi,

It's hard to develop hosting plans when your bandwidth is not the same across the board!

If the first plan has 50000 megs of transfer for 2000 megs of space, then the second plan should have 75000 megs for 3000 megs of space, not 65000.

Will this ever change?

[GatorBrent]

Very good point. When we come out with new plans this will definatley be kept in mind. At this given time however we will not be doing any changes. Making the change is easy, but being contacted by 100's of resellers wanting the new plan isn't. Because of this we don't update the plans to often. Thanks!

[Kerin]

indeed. this is something of a difficult path to tread; ease of upgrading versus customer relations.


let me give you an example:

there is a hosting company called cyberpixels. a friend of mine once had an account there; she paid $10/month for 50 megabytes of space and 1000 megabytes bandwidth, starting in late 1999 or so.

so they changed their plans (i believe in mid-2002, although i am quite fuzzy on this) and the $10/monthly plan now got the user 400mb space and 15000mb transfer.

So a year later, she was on the old plan.

Now, it is true that she in effect signed a contract when she purchased the account, and new contract options do not nullify existing agreements (such as her $10 for 50mb of space) and so the hosting company was under no obligation to do so.

This said, it was extremely cheap of them not to upgrade her, and not a very good move on their part. As a result, they lost her service.


Contrast this to HostGator's situation.

While symmetry -would- be nice, it was asymmetrical when you bought it, so that's sort of the way things are.

however, if they did change it, the number of accounts they would be required to change would be obscene - you can run a hosting company of hostgator's size with six techs comfortably, if the equipment is new and in good repair, but this would require several weeks of 24/7 work on their part.

it would be nice if they had some sort of centralized system to change each account with package X, but since such a thing does not exist it would need to be done by hand.


I'm not really certain why i posted this; the issue seemed to be taken care of. i suppose it just seemed like it might crop up again or somesuch. ;p

that is all.
-kerin

[Trinity31]

I'm not suggesting they change it for everyone, I'm suggesting they change it for new users or upgrading users!

Right now I have 2000 space, and 50000 transfer.
If I upgrade to 3000 space, that SHOULD also give me 75000 transfer.
But the plan is only 65000.

They next one up is ok however, 4000 space & 100000 transfer.
(25000 transfer per 1000 space)

[Shane]

Originally Posted by Trinity31

I'm not suggesting they change it for everyone, I'm suggesting they change it for new users or upgrading users!

That part there concerns me. Lets say if I was on 3gig space and 65 gig bandwidth, then hostgator changes the plan to 75 gig bandwidth but thats only for new signups then I'll be pretty peed off.
I would want that extra 10 gig as well and not just for people whos signing up and like Kerin said, to upgrade everyones acount, unless you have a script to do it all automatically, its going to be a lot of unwanted work.

I'm not throwing a personal attack at you or anything but thats my opinion on why it wouldn't be done.
However I never ran a hosting company so I dont know what kind of work there is and I'm sure making a script to change everyones account at once wouldnt be that hard to make, prolly just time consuming.

Well thats my rant

Shane

[Relic]

Aluminum Reseller Plan: 2gig space, 50gig transfer, $24.95
Copper Reseller Plan: 3gig space, 65gig transfer, $34.95
Silver Reseller Plan: 4gig space, 100gig transfer, $49.95

Perhaps if you looked more closely you would notice that not only should it be 75gig of transfer for the copper reseller plan but it should also be $36.45/month. Hmmmm, makes you wonder doesn't it?

(perhaps hostgator strategically created the silver plan to entice customers to upgrade again to the $49.95 plan, or to save us $30/year, or so they could keep their pricing in the $##.95 format, or maybe it was just a simple mistake)

However, I would assume it would be very easy for them to change everyones plan at once since in the WHM allows this to be done. More than likely HostGator has something better than WHM.

[BradCis]

alright this post is rather useless but i do want to clarify something here.
isnt aluminum better than copper? lol

Math and Marketing is my guess...and the most logical!
-=-=-=-=-=-=-=-
$25 per month for 2gb is $12.50 per gb
$50 per month for 4gb is $12.50 per gb
At $35 per month you should have 2.8gb (we get 3gb a great deal!!)
-=-=-=-=-=-=-=-
$25 per month for 50gb is .50 per gb
$50 per month for 100gb is .50 per gb
At $35 per month you should have 70gb (we get 65gb the payback!)
-=-=-=-=-=-=-=-

As you can tell I have been looking at the numbers, from many hosts...and while HostGator isnt the lowest bidder they are hands down the most accessable and competant I could find (of those that would respond). They give us MANY ways to stay in touch (all the messengers/email/webchat(ccs)/and a real 24/7 phone#). Answered by someone who speaks english as a native language!!

I think if anything should be changed it would be to clarify the "limited time offer" an extra Gig for life...is that in addition to whats listed or does the listing include the extra gig (HINT: its already added in!!)