How many of the staff are in India?

Was just about to sign-up and then was told that some support staff are in India.

Please answer in detail about how many there are, what percentage of your support team they constitute and whether you will outsource more of your support to third world countries where English is not the native language.

Thank you.

[Serra]

Originally Posted by Azam.biz

Please answer in detail about how many there are, what percentage of your support team they constitute and whether you will outsource more of your support to third world countries where English is not the native language.

I suggest you go to another hosting company because you are NEVER going to get them to spell out their business plan in public so everyone can see it.

As far as I can tell, a large amount of there level one techs are in India or other countries. However, language doesn't seem to be an issue with the techs. They all speak and write Engrish better than I do.

Offshore support is not an issue that you should be too focused on. There are other issues that are more important.

"Offshore support is not an issue that you should be too focused on"

I have focused on 50 different issues and three webhosts are more or less equal. I have spent a week researching good hosts.

With all due respect, offshore support matters to me. If it doesn't matter to you then that's your choice. I hate companies that employ support staff in countries where English is not the mother tongue and will avoid them like the plague. I have wasted many an hour trying to get Indians to understand what I'm talking about and, if I wish to avoid that, that's my perogative.

[GatorJay]

All live phone support and chat support are in-house US Staff.

Email support level 2, and level 3 as well as sales are also in-house US Staff.

[khepri]

Originally Posted by Unregistered

"Offshore support is not an issue that you should be too focused on"

I have focused on 50 different issues and three webhosts are more or less equal. I have spent a week researching good hosts.

A WHOLE WEEK!? Is that a record or something...

Gosh....you should slow down before you hurt yourself?

Originally Posted by Unregistered

With all due respect, offshore support matters to me. If it doesn't matter to you then that's your choice.

Fair enough.

Originally Posted by Unregistered

I hate companies that employ support staff in countries where English is not the mother tongue and will avoid them like the plague.

Hate them!? Whoa, you're like bringing me down man.

You're probably right, if there's one thing Host Gator is notorious for it is their customer service.

On second thought, maybe you need ANOTHER WHOLE WEEK?

Originally Posted by Unregistered

I have wasted many an hour trying to get Indians to understand what I'm talking about and, if I wish to avoid that, that's my perogative.

Yeah, it's not like they were forced to learn English in school under British rule for damn near two hundred years or anything....oh wait...nevermind.

You go dude!

When I talk about a week I'm talking about 80-90 HOURS research. I'm talking about over 400 customer support emails to different webhosts, I'm talking about about 200-300 telephone calls testing webhosts' customer support at all hours of the day and night. I'm talking about posting about 200 messages on different webhosting forums. I'm talking about spending hours and hours reading reviews on each webhost.

Don't know how long you've been on the computer this week, but I've spent 110 hours. So my concept of "a week" of research may be different from yours.

I would normally have taken even longer on research, but my current webhost has closed down without warning and I'd like my sites to be up and running as soon as possible.

Thanks for your feedback despite you being an arrogant sarcastic git with no manners.

[Azam.com]

I don't know why are so vengeful towards me. Have I criticised you? If I've had a poor experience with foreign staff who have repeatedly failed to resolve my issues, then why does it get you so hot and flustered?

Even HostGator may have had some cause for concern, because they have told me they are bringing all their support back to the USA (that's why I decided to signed up with them). So you have no right to make fun of me or criticise my experiences - there are regular reports in the British media of people fed-up of foreign support staff who can't understand them.

Maybe if you spent less time being rude about other people and more on promoting your website, it would possess a Google PR of more than zero LOL. At least 15 of my commercial websites have a Google PR of 4 or higher.

Anyway, I'm pleased to report that I've signed up with Hostgator. HG, you came out tops out of the 100-odd webhosts I researched Thanks for everything guys!

[khepri]

Originally Posted by Unregistered

I would normally have taken even longer on research, but my current webhost has closed down without warning and I'd like my sites to be up and running as soon as possible.

A testament to the quality of your "research", no doubt?

Originally Posted by Unregistered

Thanks for your feedback despite you being an arrogant sarcastic git with no manners.

How dare you say I have no manners!? LOL

[khepri]

Originally Posted by Azam.com

I don't know why are so vengeful towards me. Have I criticised you? If I've had a poor experience with foreign staff who have repeatedly failed to resolve my issues, then why does it get you so hot and flustered?

I've looked high and low and cannot find where I said I was hot and flustered....would you like me to be hot and flustered? If so, I'm afraid you're going to have to be disappointed.

Originally Posted by Azam.com

Even HostGator may have had some cause for concern, because they have told me they are bringing all their support back to the USA (that's why I decided to signed up with them). So you have no right to make fun of me or criticise my experiences - there are regular reports in the British media of people fed-up of foreign support staff who can't understand them.

That's odd, seeing how they just posted that most of it is ALREADY here.

My critcism orginates from the percieved underlying tone of racism in your statements.

Originally Posted by Azam.com

Maybe if you spent less time being rude about other people and more on promoting your website, it would possess a Google PR of more than zero LOL. At least 15 of my commercial websites have a Google PR of 4 or higher.

Is that an argumentum ad numerum response or an argumentum ad populum one? Anyway, I'm fairly certain my dad can beat up your dad.

Originally Posted by Azam.com

Anyway, I'm pleased to report that I've signed up with Hostgator. HG, you came out tops out of the 100-odd webhosts I researched Thanks for everything guys!

Lucky us.

edit: Now that I think about it, you are absolutely right. I AM wasting my time on this.

I'm glad you that through your research you're able to inform us that we are NOT all idiots for having chosen HG and that we are soon to be graced with your presence.

Now if you'll excuse me I'm going to go tend to me 10,000 shares of Google stock...

You go khepri!!!

Azam has been asking at WebHostingTalk.com the exact same questions he's been asking here. In the same racist manner. He was speaking with the HG representative on the forum. http://www.webhostingtalk.com/showthread.php?t=490040

Seems like he's gonna be one of these people with endless questions. He'll probably be putting in tickets to support every 10 minutes. Then wondering why HG hasn't answered his questions in 1 minute flat. Nothing will ever be good enough for this guy.

He's one of those people that thinks the world revolves around him and he's more important than everyone else.

I don't look forward to the day HG fails to answer his questions quick enough. He'll be straight on to WHT crying and whining about how HG "wasn't good enough"...

[gdwoods]

In my opinion most of the responses to Azam's question have been uncalled for. I did not perceive his concern to be racist and I'm not sure why posting a similar question on another forum indicates that "the world revolves around him". Jeez guys, lighten up!

[Azam.com]

So the regularly articles in newspapers and on websites about people suffering frustrations with support staff who don't have a clear grasp of English are all misguided are they? If you complain about poor customer service (such as the guy on WHT who says "I haven't had a single positive experience with support centres in India") you are a beyond doubt a racist?

'Someone from WHT' I look forward to seeing evidence of me being a racist otherwise I will complain to HostGator about your offensive accusations. No wonder you post anonymously when you accuse me of being racist. I don't hide who I am here or anywhere else.

For what it's worth, although I was born in Britain my parents came from Pakistan. I worked for years for three Asian magazines and have written more articles on racism than you'll ever know. I've suffered racism repeatedly in my life - I know what it's like.

No matter what I say or do you dig into me. For example, on the one had I'm criticised for 'only' doing one week of research on which host to go for, on the other hand I'm criticised for asking "endless questions". I can't win can I?

I'm accused of being a racist, I'm accused of thinking "the world revolves around" me, I'm accused of thinking HG customers are "all idiots", I'm accused of expecting customer support responses in "1 minute flat" - keep attacking me, must make you feel real good.

I don't know what you guys have in for me. I posted a question and you just lay into me. If you have problems in your lives you should see shrinks, don't lay accusations at others without empirical evidence.

[khepri]

Originally Posted by Azam.com

So the regularly articles in newspapers and on websites about people suffering frustrations with support staff who don't have a clear grasp of English are all misguided are they? If you complain about poor customer service you are a racist?

I'm satisfied in your denial of racism.

I would suggest that if you used the same language when talking to support in India, and they perceived an underlying racist tone as well, it is no wonder your experience was what it was. It does seem to indicate that the problem is NOT entirely with them. (acknowledging the mountain of complaints about outsourcing)...

The conversation is closed. Thanks for playing . Bye Bye.

Originally Posted by Azam.com

Please provide evidence of me being a racist. No wonder you post anonymously when you accuse me of being racist. I don't hide who I am here or anywhere else.

For what it's worth, although I was born in Britain my parents came from Pakistan. I worked for years for three Asian magazines and have written more articles on racism than you'll ever know. I've suffered racism repeatedly in my life - I know what it's like.

No matter what I say or do you dig into me. For example, on the one had I'm criticised for 'only' doing one week of research on which host to go for, on the other hand I'm criticised for asking "endless questions". I can't win can I?

I don't what you guys have in for me. I posted a question and you just lay into me. If you have problems in your lives because you should see shrinks, don't attack others without empirical evidence.

[Serra]

Originally Posted by Unregistered

With all due respect, offshore support matters to me. If it doesn't matter to you then that's your choice.

Well, it doesn't matter to me. I can ***** out a support tech in India just like I can in America. I would prefer good quality service to poor quaility service. Off shore support people can be just as good or as bad as on-shore support people. I have just as much trouble with stupid tech no matter where they are located.

I agree, if the tech can't write Engish in an email, then that might be a problem, but I haven't experienced that here.

I hate companies that employ support staff in countries where English is not the mother tongue and will avoid them like the plague. I have wasted many an hour trying to get Indians to understand what I'm talking about and, if I wish to avoid that, that's my perogative.

It sure is, but keep in mind that you find yourself dropping critical services like phone service and cable in the near future.

[Serra]

Originally Posted by gdwoods

In my opinion most of the responses to Azam's question have been uncalled for. I did not perceive his concern to be racist and I'm not sure why posting a similar question on another forum indicates that "the world revolves around him". Jeez guys, lighten up!

I suspect that when you come to a "Peer Support Forum" and make demanding questions, like "what percentage of your support team they constitute and whether you will outsource more of your support to third world countries where English is not the native language", instead of the more calm, "Are you having any problems with the offshore support?" Then people are going to come back with very negative comments. None of us here are paid to do this, so we have little use for jerks. Ask an nice question, get a nice answer, come her and be a d*** and and you get lip.

I wasn't offended by the comments, but when they *****ed me out for offering my feelings about off-shore support and basically told me I was an idiot, I got offended just like everyone else did.

With all due respect, offshore support matters to me. If it doesn't matter to you then that's your choice.

What kind of a comment was that? I just said, I didn't think it should be something that should be focused on. I can think of at least 10 things that I want from a hosting company that are FAR more important than where some of the support staff are located. Heck, some hosting comanies ARE in India!!!!!!

[khepri]

Originally Posted by Azam.com

For what it's worth, although I was born in Britain my parents came from Pakistan.

You can stop right there. Pakistani/Indian relations are no secret over here.

[Sergio]

I hate companies that employ support staff in countries where English is not the mother tongue and will avoid them like the plague. I have wasted many an hour trying to get Indians to understand what I'm talking about and, if I wish to avoid that, that's my perogative

Maybe my English is not that good, but... If that is not racism, how do you call it? Sorry, my mother tongue is not English and maybe I am not understanding very well.

Originally Posted by Azam.com

'Someone from WHT' I look forward to seeing evidence of me being a racist otherwise I will complain to HostGator about your offensive accusations. No wonder you post anonymously when you accuse me of being racist. I don't hide who I am here or anywhere else.

I post "anonymously" because I don't have an account with HG. I have no reason to register on this board. Furthermore, I don't need to provide any evidence, your many posts speak for themselves.

It's clear from all of your questions and replies that you are arrogant. Just looking at your WHT question shows you have a borderline god complex.
I'm tired of people like you making multiple posts to as many forums as you can find asking the exact same question in a rude manner.


If you want to know how many support staff HG has, that's a fair question. So why don't you just send a message to HG Brent either here or on WHT. I'm sure he will tell you. Of all the answers I've seen him post, they've always been truthful. He doesn't hide the facts from you if you ask him.
Not to mention the fact that you'll get a better, more accurate, answer from asking HG direct.

By asking people who maybe dealt with HG staff 6 months ago or a year ago, you'll just get an outdated or plain wrong answer. Only HG can accurately tell you the CURRENT amounts of support staff in other countries. You won't find the correct answer in a public forum.

If you do feel the need to post across multiple boards, then stop making offensive and OTT posts.
Simply, show us some respect and we'll show you some back.

[Serra]

By asking people who maybe dealt with HG staff 6 months ago or a year ago, you'll just get an outdated or plain wrong answer. Only HG can accurately tell you the CURRENT amounts of support staff in other countries. You won't find the correct answer in a public forum.

Wow, that is FAR better than my answer...... cool

I found one staff in http://www.iihr.ru/files/news2eng.html
http://www.iihr.ru/form/send.php?l=en

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[GatorJay]

Thread closed, please email any questions about HostGator or HostGator staff to sales@hostgator.com