Making A Point

[elbmek]

I wanted to reply to a thread in here, actually defending the hosts who, up to now, have been 100% supportive to me but apparently it says I do not have permission to reply to a thread, only open one? I sent a pm to an administrator, but got no reply.

Customers must remember one major factor in here. I came here from a host who only had possibly 2-300 site owners. Support was excellent and quite prompt, no hassle with that. But, this host has what? 1.5 million members????

Even the best support structure in the world is going to take a little time to get around to solving everything. I am prepared to wait that little bit longer knowing the situation. Up to now, Hostgator support has been fast to answer any query I have had.

Only yesterday I had an sql problem, it was resolved in a matter of, what, less than an hour? Thats fine by me.

On the other hand, I get the impression Support has been a bit offhanded with one, or two. Sorry but thats not on in my book.

[GatorDHanna]

Thanks for your post. If you ever run into any problems or difficulties, just let us know. We're always more than happy to look into the situation and see what we can do to get you a resolution right away.

[elbmek]

Understood and appreciated. Some members expect something that can not be attained - immortality and a reply before they posted their "complaint"

[elbmek]

Just added another site to my account.