Make sure you pay HOST GATOR immediately

[ftimes]

my reseller account is one day overdue and my whole account was suspended 1 hr 20 mins ago.

I had not paid because I don't use the yahoo mail account from which I ordered by reseller account.

I've emailed billing, and chatted to tech support. Tech support say they can't do anything and billing have not replied at all.

I onyl have 22 customer accounts at Hostgator but already 3 have complained such that I've had to promise to move them to a different reseller hsoting account.

I learnt long ago not to have all your customers with one hoster... but really, if billing is 24/7 then they need to re-activate accounts asap otherwise they just alienate their customers.

What am I supposed to do with all my accounts suspended? Of course, I'm going to change reseller accounts once I get my data files back (oh and remember there are no daily backups on this server but that doesn't get me a hosting charge discount... pay one day late, however, and you might end up going out of business.

Suddenly a dedicated hosting server deal looks attractive but then again exactly the same problems could occur. Your service provide needs to be reasonable. How about a warning email just before a reseller account gets suspended?

Do you see how things are going in the New World Order? Orwell 1984.

[ftimes]

I got stung with a $10 late payment fee after I had cleared the invoice. This $10 was added manually.


Host gator east up their customers.

There are no daily backups on server n27 (probably not on a whole lot more too) and when I ask about a refund, I don't even get the courtesy of a reply.

Frankly, I'd be stupid to stick with host gator. I just hope they keep my account open long enough for me to get my files off. A very unfriendly dis-respectful experience.

[ftimes]

Host Gator Eats up the competition


Host Gator Eats up the customers

Our policy is that if the invoice is 10 days overdue we try to contact via phone and email and then suspend it if we can't get an answer. 10 days later we try again and then terminate the account. In reality this is much longer as it takes time to go through all the accounts. Also there is a $10 dollar late payment fee if we have suspended your account and then have to unsuspended it.

All our servers have hard drives that mirror their contents constantly in case a drive goes bad as well as weekly off site backups.

I checked and your invoice and it was due on the 8th of September. That would have been 20 days until we received your payment.

Please email me and I would be happy to help you, I'm sorry if you have had a bad experience and would be happy to correct that,
Thanks, Ben

[ftimes]

Vice President Ben,


You've been telling me that "daily backups" are the same as "mirrored backups. You deny that there is a differnce between mirrored simultaneous backups and daily backups.

You did not email me to my secondary emails address nor phone me about the later invoice. I paid late because you sent my invoice to my old email address even though my secondary email address in Modern bill is correct.

You suspended the account 9 days and 10 hours after the invoice was due. Only nearly 10 days. I paid 2 minutes later. You took over 3 hours to re-activate my reseller acount and ALL my customer accounts. How can you suspend an account before contacting the owner? How can you suspend an account in 1 minutes (well 120 minutes early, actually) and subjetc your cusomers to 3 hours of giggling "live chat support", I kid you not, before the live chat support person re-activated the accounts.

I am however so grateful that you had some web site files left when we were re-activated.

You talk about "correcting bad experiences"? There has been no evidence of that and indeed only the opposite. Never mind correcting mistakes, what about customer goodwill. You don't win business by alienating customers over your own mistakes as well as theirs.

Following a bug in WHMAutopilot, one of my customer accounts was deleted... as were all the backup files that I had scheduled and stored on your server. Everything was deleted... automatically.

There were no daily, weekly or other backup files available to restore this web site. When I told you that your own support engineers told me that there were no backup files, you stated that you were Vice president and that there were categorically daily and weekly off-site backups files. That's great but I am only interested in backup files on the server that my reseller account is on. There were no backup files on server ns27. not daily not weekly not monthly not at all.
Your marketing material refers to a daily backup. You pretend that this is a mirrored backup. Actually your provider moved from daily backups to mirrored backups and your sales material is out of date.

Whislt I may be wrong, its clear to me that you rely on your customers being stuck with their web hosting once its all set up. This is why I operate 9 reseller accounts and even some single accounts for my customers. Putting all your eggs in such a wikka basket is commercial suicide.

I believe that you'd be surprised if I did anything other than move my business somewhere else.

best regards

Originally Posted by ftimes

You've been telling me that "daily backups" are the same as "mirrored backups. You deny that there is a differnce between mirrored simultaneous backups and daily backups.

Sorry for the miscommunication, we will be sure to change our web page soon since it is confusing some people. Please see my statement above for how backups work.

You did not email me to my secondary emails address nor phone me about the later invoice. I paid late because you sent my invoice to my old email address even though my secondary email address in Modern bill is correct.

We only email the primary email address on file, please keep it up to date and you will be fine.

You suspended the account 9 days and 10 hours after the invoice was due. Only nearly 10 days. I paid 2 minutes later. You took over 3 hours to re-activate my reseller acount and ALL my customer accounts. How can you suspend an account before contacting the owner? How can you suspend an account in 1 minutes (well 120 minutes early, actually) and subjetc your cusomers to 3 hours of giggling "live chat support", I kid you not, before the live chat support person re-activated the accounts.

Did you call the billing/sales office or email sales/billing instead of contacting support? I apoligize for the delay but when payment is late we do suspend accounts and that is the penalty for the late payment.

Following a bug in WHMAutopilot, one of my customer accounts was deleted... as were all the backup files that I had scheduled and stored on your server. Everything was deleted... automatically.

I'm sorry you found this bug, can you give me more info and I will be sure to report this to the author so he can correct it.

There were no daily, weekly or other backup files available to restore this web site. When I told you that your own support engineers told me that there were no backup files, you stated that you were Vice president and that there were categorically daily and weekly off-site backups files. That's great but I am only interested in backup files on the server that my reseller account is on. There were no backup files on server ns27. not daily not weekly not monthly not at all.

Sorry, because your payment was overdue it appears your backups were removed. I apoligize for the miscommunication.

Thanks, Ben

Please do not post lies or we will be forced to ban you from our forum.


You had over 20 days to pay your bill you chose not to, and as a result you were suspended.