Mail Server Blocked by Comcast

[Nocek]

I just received an email saying that my server has been blocked by comcast for suspected spam which I know is not from my site as I have only been emailing one comcast user back and forth. Can this be fixed? Here is the message I received: (I removed personal email information)

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

EMAIL REMOVED
SMTP error from remote mail server after MAIL FROM:<EMAIL REMOVED>
SIZE=12170:
host gateway-a.comcast.net [204.127.225.26]: 550 74.53.88.2 blocked by
ldapu=rblmx,dc=comcast,dc=net -> BL004 Blocked for spam. Please see
http://www.comcast.net/help/faq/inde...il_Policy18628

------ This is a copy of the message, including all the headers. ------

Return-path: <EMAIL REMOVED>
Received: from nocek by gator242.hostgator.com with local (Exim 4.63)
(envelope-from <EMAIL REMOVED>)
id 1IU417-0003Uz-SN
for EMAIL REMOVED; Sat, 08 Sep 2007 12:22:45 -0500
Received: from 71.143.233.137 ([71.143.233.137])
(SquirrelMail authenticated user EMAIL REMOVED)
by goldmatte.net with HTTP;
Sat, 8 Sep 2007 12:22:45 -0500 (CDT)
Message-ID: <3085.71.143.233.137.1189272165.squirrel@goldmatte. net>
In-Reply-To: <000001c7f232$06f98190$667ba8c0@s1100359267>
References: <000401c7e39e$eb8c5910$667ba8c0@s1100359267>
<7730.199.189.15.15.1188590056.squirrel@goldmatte.n et>
<000701c7ec22$a00eb4b0$667ba8c0@s1100359267>
<3108.71.143.225.20.1188862655.squirrel@www.goldmat te.net>
<000601c7ee8d$7eb3f1f0$667ba8c0@s1100359267>
<11958.199.189.15.21.1188921054.squirrel@goldmatte. net>
<000401c7ef36$47168880$667ba8c0@s1100359267>
<3094.71.143.225.20.1188940992.squirrel@www.goldmat te.net>
<000901c7ef3a$9e5794f0$667ba8c0@s1100359267>
<4116.71.143.225.20.1188945239.squirrel@www.goldmat te.net>
<000401c7ef4e$980e9ad0$667ba8c0@s1100359267>
<4978.70.142.202.196.1188951094.squirrel@www.goldma tte.net>
<000401c7f000$ae2428a0$667ba8c0@s1100359267>
<2604.70.142.202.196.1189026971.squirrel@www.goldma tte.net>
<000801c7f022$8cb2c970$667ba8c0@s1100359267>
<1508.70.142.192.100.1189043717.squirrel@www.goldma tte.net>
<000b01c7f029$7fef40e0$667ba8c0@s1100359267>
<62762.199.189.15.21.1189094948.squirrel@goldmatte. net>
<000001c7f232$06f98190$667ba8c0@s1100359267>
Date: Sat, 8 Sep 2007 12:22:45 -0500 (CDT)
Subject: Re: Re: (no subject)
From: "Mike Nocek" <EMAIL REMOVED>
To: "Nicolle De Roeck" <EMAIL REMOVED>
User-Agent: SquirrelMail/1.4.9a
MIME-Version: 1.0
Content-Type: text/plain;charset=iso-8859-1
Content-Transfer-Encoding: 8bit
X-Priority: 3 (Normal)

Importance: Normal

[Sam]

Email rblabuse@hostgator.com with the email headers

[gtgeorge]

My experience found the more useful solution is to follow the links within the bounce and there is a final step with contacting comcast which worked for us. We had ourselves removed before we could get our ticket explained properly to HG. This was over 6 months ago, so things may have changed since then.

[gwyneth]

Originally Posted by gtgeorge

My experience found the more useful solution is to follow the links within the bounce and there is a final step with contacting comcast which worked for us. We had ourselves removed before we could get our ticket explained properly to HG. This was over 6 months ago, so things may have changed since then.

George, if that was for your dedicated server, you were in a better situation to deal with a third party than people on HG shared servers.

[Nocek]

I should have added that I am on a Shared Server.

[gtgeorge]

Originally Posted by gwyneth

George, if that was for your dedicated server, you were in a better situation to deal with a third party than people on HG shared servers.

Actually this was while we were still on a reseller server. Since being on a dedicated we have not had the problem and it definitely would be easier to solve should it occur
(note) No blacklists except for the APEWS listing that snagged all of The Planet of course!

[esl]

I had this same problem a few weeks ago on a reseller server, HostGator resolved it though for me.

[Nocek]

So what am I supposed to do?

[GvilleRick]

You should follow Sam's suggestion:

Email rblabuse@hostgator.com with the email headers

[Nocek]

Strange... it only happens when I use SquirrelMail.