Mail checking very slow for anyone else?

[karz10]

I'm on Chrysler, and the last few days it seems like it takes several minutes for my mail client to pull down mail headers for my IMAP accounts, even when there's hardly any mail in them, it just takes a really long time to go through the list...usually it only takes a minute or so to go through the 20 or so IMAP accounts I have, or a couple seconds to refresh the inbox of a given account, but now it's taking up to 6-10 minutes to check all accounts, and up to 15-20 seconds to refresh the inbox...

This while the server is all green and IMAP is up...

Can someone look into this? Anyone else having issue?

Thanks,

Karz

[tolgaorhon]

Well, I am on host gator18 an I am having similar problems time to time. I was thinking that as I am currently overseas, the latency is a little up so the delay might be ok. But sometimes it really got so slowwww and I got timeout errors for most of the time. The same moment although I can get into horde, I can not pass login button. I've talked to support and they did not find any problems. Eventually everything turned to normal and I assumed that it was my network experiencing problems. I dont know about POP3 but thats how it is on IMAP. But there are some times that it works like charm.

BTW, my brother is in IL and he told me that sometimes he is experiencing similar problems.

Regards,
Tolga Orhon

[karz10]

Ok, now people are complaining they can't send mail to me, and although several people are able to send me mail, the error they got concerned me, since I'm having so much trouble w/ the VERY SLOW email, maybe my mail server isn't responding to them quickly enough, see the error on one message here:

****************
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

me@mydomain.com
Connection timed out:
SMTP timeout while connected to mydomain.com [67.19.xxx.xxx] after MAIL FROM:<mysteryperson@mindspring.com> SIZE=9277:
retry timeout exceeded
****************

They can send email to my non-hg hosted email servers by the way, w/ no problems...

ANY IDEAS? MY MAIL IS STILL SLOW!!!!!!! I don't know if this failed email attempt is related or not, but in any case, not making me happy.

Karz

[karz10]

For what it's worth, I submitted a ticket and got this back:

***************
Some of services on server had stopped responding we have restarted them and now it seems to be working fine, please verify same at your end.
If you have any more problems or questions please let us know.
***************

to which I replied:

***************
Hi, thanks for the effort. However, it does not seem to have fixed the
problems. I am able to check mail, but it takes 15-20 seconds to check each
folder, so that's about 30 seconds per account. Other servers are only
taking about 2-3 seconds, as HG *used to*

I just did another email check and it took over 9 minutes to check my email
w/ 0 new messages to download. Imagine if I have email waiting, or I'm
trying to send new email, I have to stop my email checking to send waiting
messages, or I have to wait 6-10 minutes for the mail to be sent. That's
unacceptable when I'm on the phone w/ a client and need to send or receive
an email to them in real-time.

I'm not sure what the problem is, but something is definitely going wrong
here. Please feel free to call me, if I can be of any assistance in
troubleshooting.
***************

So far, just 30 minutes later, no response yet.

Additionally, I am getting a PM from another user who is still not able to access this board yet to post, who has read my posts and says that he's been having the same problems on Chrysler for a few days also, and he submitted a ticket days ago, and his still isn't fixed either, and he's had more problems like I'm having too....in case anyone is interested

Karz

[karz10]

Well, unfortunately, the saga continues, the latest reply: a few hours later...

*************
Hello,

Please let us know if you are still facing this issue as all the services on the server are up and resolving fine at our end.

Please let us know if you have any further queries we will be glad to assist you.
*************

To which I replied:

*************
Well, thanks for the reply, however, I see no changes at all. As I said the
last time your team told me everything was fine, things are NOT fine for me
at all. Since no one has offered to do any troubleshooting with me, I tried
to do some on my own and here is what I've found so far...

First I set my DNS to that of your DNS server to ensure there was no funky
routing from my ISP's DNS server:
67.19.xxx.xxx
67.19.xxx.xxx

Then, I did a PING trace to my dedicated IP that hosts my site and my mail:
67.19.xxx.xxx

And my trace route indicates a round trip of 47 milliseconds at this time of
night, and it is still taking me 7 minutes to check for 0 new mail, and 15
seconds per folder/30 seconds per box, while other non HG IMAP folders are
refreshing in 1-2 seconds.

There is a problem here and I would like to have you walk me through any
troubleshooting that you can think of on my end, or if you agree the problem
is not on my end, then get with someone who can fix the problem on your end,
please.

And whatever you do, DO NOT reply to me again saying everything is fine,
when it obviously is not.
*************

So, we'll see how it goes...

Karz

[karz10]

Ok, so they didn't say 'all is well' literally, but they might as well have. Here was the response:

************
Hello,

Please try accessing your emails from a different ISP and a different machine and let us know if the email download is still slow.

Please let us know if you have any further queries we will be glad to assist you.
************

So, I already told them I'm getting to the server in 47 milliseconds round trip, and other hosts IMAP folders refresh in 1-2 seconds, and their best idea is for me to try another machine and another network? How much better than 47 milliseconds can you get? I honestly don't see how another network/machine is going to help much. I have tried another machine from this connection, and that doesn't change anything, and I don't have another T1 or DSL connection laying around.

Hey I have an idea, why don't they test the IMAP folder refresh and email checking from their machine, and see if they get the same result? Maybe that's too logical, I guess it's easier to look at a green light on a server monitor and say everything is ok.

Now I call in w/ this unacceptable response and am told to open a new ticket and address it to a particular individual, so we'll see how that goes...

[karz10]

OMG, I sent an email to the new person, and they said:

******************
Please check your mail less often. The imap login logs show that youre logging into imap once per minute. This causes severe delays processing mails and can even cause inbound mail to be delayed.

The recommended check time is once every 5 minutes. Please limit your mail checks to that rate, and let me know if the imap service becomes more responsive.

Thanks for choosing HostGator!
******************

This is not true, my email is set to check every 15 mintues, the reason it looks like any more than that would be because of testing it to see if it is working better after they said it was fixed.

I have to call again!

(&^()&^_(^_(^)(*&^

[karz10]

Hmm, I hope this isn't going downhill, here was their response:

*****************
Please check your mail less often. The imap login logs show that youre logging into imap once per minute. This causes severe delays processing mails and can even cause inbound mail to be delayed.

The recommended check time is once every 5 minutes. Please limit your mail checks to that rate, and let me know if the imap service becomes more responsive.

Thanks for choosing HostGator!
*****************

And my reply:
*****************
I appreciate your response, but I'm not sure you are grasping the root of
the problem. I have been using email hosted by HG for at least 9 months now.
With the exception of a few minor unrelated incidents, 99% of the time,
email has worked to the degree that it takes about 1-2 seconds to refresh
the inbox of a folder, and about 1 minute or so to check all of my
multi-domain accounts w/ HG.

Whereas now, it's jumped from 2 seconds to 15 seconds for a refresh, and 1
minute to 10 minutes to check all my accounts. Obviously, something changed one day last week.

Regarding your comment about checking email less often, my problems started a week ago, and I've been using email the same way for 9 months. I'll have you know that my check time is set to 15 minutes, well above your recommended 5 minutes.

However, if it takes 10 minutes to check email now, how can you say that I'm checking it every 1 minute, unless you are counting each time it hits a different folder on my accounts, which again, IT'S NOT MY FAULT IF IT TAKES 10 MINUTES TO CHECK MY MAIL, WHEN IT USED TO TAKE ONLY 1 MINUTE. Therefore, if it used to take 1 minute, wait 15 minutes and check again, and now it takes 10 minutes to check mail, how is that in my control?

Additionally, if you are counting each time a folder is refreshed, then there are several explanations for this. Since I am having problems w/ email now, and people keep telling me it's working ok, I'm going to go to folder after folder to see if it's fixed. And since it's not fixed, I have to keep going from folder to folder to keep communicating with HG about my problems, and maintain my normal business operations as best I can. Plus, in an attempt to improve things, I'm doing everything I can to make sure that I'm cleaning out as much mail from the server as possible, so I'm going into an email account and clearing out items from the sent folders and the inbox, to make every effort to show your team that there's not excessive amounts of email in any of the folders that might contribute to the problem.

Again, I've been using these same accounts for 9 months w/ little or no
issue, and there is a drastic change in the level of service offered by HG
to me, and I would appreciate it if someone would take it seriously and not
be so quick to blame me with an unsubstantiated claim regarding problems on
my end, and preferably, take some additional initiative to thoroughly test
the application and problem that I am describing, and tell me in detail the
results.

I have asked that someone test my accounts, or an equal number/proportion of accounts on the same server, in an IMAP environment on their local machine and network connection. Maybe if someone would do that, they would see what I am talking about, or they could report back to me the refresh time per folder, and the time it takes to check the multiple accounts, and try to work towards a real solution, rather than continue this banter back and forth which is not yielding a positive result for anyone.

Please advise of your next step to resolve. Again, feel free to call me to
discuss further in the interest of time. At this point, the time it's taking
me to explain the problems repeatedly is costing me more money than the
problem itself.
*****************

not so patiently waiting....

[karz10]

Follow up sent just now:

*******************************
Hello,

It's been over 4 hrs since my last reply with no word. And I wanted to point
out one issue that is still not mentioned by any of your support personnel.
I have also reported that some individuals are not able to send mail to me
at all. While I realize some are, it concerns me that some are having their
mail time out for 24-48 hours.

Since it take a long time for my server to respond to me and process
requests, I assume it's not impossible that this could be causing problems
delivering mail, and no one has mentioned anything about that.

I just got another message to a personal account that says they can't send
mail to my mydomain.com accounts, here are the details:

*****************
From: Mail Delivery System <Mailer-Daemon@smtpauth06.mail.atl.earthlink.net>
Date: June 29, 2005 12:41:42 PM EDT
To: name@mindspring.com
Subject: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

me@mydomain.com Connection timed out:
SMTP timeout while connected to mydomain.com [67.19.xxx.xxx] after MAIL
FROM:<name@mindspring.com> SIZE=1967:
retry timeout exceeded
*****************

Now we have problems if mindsrping users can't send me email at all. They
already got 24 hr and 48 hr warnings, now they're getting permanent errors.
I would appreciate it if I could get a status on both of my problems please.

Regards,

*******************************

waiting still....

[GatorBrent]

what is your ticket number?

[karz10]

Hi Brent,

Still no word from anyone in the help desk support, thanks for the post...
#STV-71622-934

Is the last one that Jason had me enter new to David. I included the previous history from the old number as well #BCN-31627-715 in my email to him, so everything should be in the top ticket # now.

Still pinging at 47 milliseconds round trip, still taking forever to check mail, or refresh a folder...

Let me know what to do now. Thanks again.

Karz

[Freakindj]

The audi email server is so slow right now the connection times out before the email is sent.

In fact the whole server is acting laggy. Whats going on there ? Is the audi server about to crash again

[JellyMonster]

Slow to send on Isuzu as well, has been for a week.
Takes 30-60 seconds to send an email from Outlook Express, used to be instant.

Maybe a coincidence but it's been like this since the servers IP address was unbanned from MAPS RBL.

[GatorBrent]

there is no problem going on with isuzu, audi, or chrysler.

I have had our techs test in numerous locations fl, india, arkansa, and PA


If there's any problem going on, it would have nothing to do with the server. The Internet has been very unstable the last few days and I believe this is where the problem lies. unfortunately we cannot do anything regarding certain ISPs going slow etc

if you have 50 accounts. You should never be checking all of them simultaneously. what you should do is delete 49 of them and set up 49 forwarders to go to a single e-mail.

[gargar]

I'm having the same problems on chrysler. Receive works normally, but sending takes no less than a minute (very rare that it goes that quickly) and usually as much as 5 or more minutes to complete. I have a single email account going directly to Outlook Express and it has worked fine for a long time until recently, so multiple accounts isn't the problem. No changes have been made to my settings in any way for several months and everything has always worked correctly, so that isn't the problem. This just started happening a little over a week ago. Nearly all of my customers have also reported the exact same problem. Our ISP's range from Time Warner to Sprint to Comcast to Yahoo DSL to AOL to NetZero to various local dial-up providers scattered throughout the US. It's impossible for me to believe that all of these providers suddenly and simultaneously became slow in the last few days and caused this problem. And this has been going on for longer than a few days so a few days of unstable internet can not be the cause either. Regardless of whether the lights are green or red on your server status page... something is wrong that wasn't wrong 2 weeks ago or longer.

What kind of tests did your techs perform in FL, India, Arkansas, and PA?

[TeeJa]

Being on a dedicated server, I can say that I too been experiencing a slow down in sending mail to my server.
I also have been in contact with others on different ISP's in other parts of the country, and they too are having the same problems sending mail through there ISP accounts, so this does not sound like anything to do with the Planet or HG.

[karz10]

Ok, so I appreciate Brent asking for my log in stuff to check it himself, and I appreciate the effort, here is his short response to me:

*****************
> Unable to reproduce the issue. Folders refresh for me within 10 seconds
>
> Thank you for allowing me to work with you!
*****************

My problem is, that 10 seconds is too long, and that doesn't address the problem of people from major ISPs being able to send mail because the server times out, as I indicate in my response:

********************
Well, 10 seconds is still a long way from 1-2 seconds, or even the outside 3
seconds, that's still 3-5 times longer than usual.

How long does it take to do a mail check on each account, and all accounts?
Like I expressed before, when you have all accounts loaded into mail client,
and do a 'check all' which checks inbox, sent, draft, and spam folders, it
takes about 30 seconds or so per account, or about 6-10 minutes for all
accounts. This is compared to about 1 minute to check ALL accounts in the
last 9 months. Something is radically different, and if it's not resolved I
may have to make changes I really don't want to make.

What about the server time out issues I provided proof about where the
server timed out when some people tried to send me mail? That still has not
been addressed.

Please advise, as I am not yet satisfied. If we can't resolve this we need
to try something else, different server maybe? Because this is not
acceptable.

Thank you for your time in troubleshooting. Please note, other accounts
hosted elsewhere are still responding in 1-2 seconds per., and I still have
only 47 milliseconds round trip to your server...
********************

So, while I respect that fact that some are claiming Internet is unstable, slow, or other ISPs are having problems and it's not the Planet or HG, I feel I too have a valid point that:

*I DO HAVE OTHER HOSTED ACCOUNTS ELSEWHERE THAT ARE NOT SLOW!

*As indicated (repeatedly) I have average 47 milliseconds round trip latency to the HG server, so my network connectivity IS NOT THE ISSUE HERE! Unless I was physically colocating my desk inside ThePlanet, I doubt I can do better than that.

Waiting for an SMTP server to send or synch w/ an alternate destination may have some variables beyond our control. Waiting for messages to get to and from their destination through the Internet is beyond our control.

However, if I can document my connectivity to the server, and I had no problems for 9 months, and suddenly over night, a little over a week ago, my refresh rates and mail checks are 3-10 times longer than they have been for the last nine months, than something must be wrong. I would like for someone to tell me how anything could be wrong on my end OR with my connection w/ 2 different computers, when I have up to 6 Mbps downstream, and 47 milliseconds *round-trip* to the server.

As I stated in my reply to support, I would appreciate it if they would do the testing as I requested.

Oh, and regarding multiple accounts, as someone suggested, and I stated, I had not had problems for 9 months. As for me personally, I have several accounts, but no where near 50, and I do have several domains. I maintain only one account for each of my 6 secondary domains, w/ multiple email addy's pointing to it, and for my main domain, given that more than one person manages email flow, but I have to have access to all of it, I have to have a few extra accounts on that domain. So I have made efforts to minimize mail client and server strain, but as a small business person who still has to wear many of the hats, it is set up a certain way for a reason, and again, no problems for 9 months...

Regards,

Karz

[karz10]

Latest, I just replied to my ticket noting that when I sent test email to myself at a RR account, after getting reports people couldn't receive my emails (just certain people thus far), I got a bounce message saying it was SPAM and on the following list:

http://www.mail-abuse.com/cgi-bin/lookup?67.19.156.130

In case that helps anyone, hopefully they will get this removed. This is the second time in a few months this has happened.

Sometimes that link was hard for me to get to, so here is the jist of what was on that page:

*****************
The IP address 67.19.156.130 does appear on the following database managed by Kelkea or its MAPS division.

Database Entry ActionRBL 67.19.156.128/27 Contact MAPS for removal


Please see the linked web pages for further information about the database, contact information, why the address is listed, and how to get it removed, if applicable.

Please note: These databases are based on IP addresses; they do not use host or domain names.

****************
Karz

[karz10]

I couldn't open it before, but now I can, I just skimmed over the report from that place, they said that the SPAM run was in progress and they've been notifiying someone, I guess ThePlanet w/ NO RESPONSE, so that's why these IPs have been blacklisted, and it specifically uses example emails from my server, chrysler.websitewelcome.com:

PART 1:

Wed Jun 15 14:32:02 2005---------[MAPS #103133]This is an RBL listing for multiple The Planet IPs for spam origin. The list of IPs listed is included below in the notification. As this is a spam run in progress, the listing will be effective immediately.I sent notice on 14 Jun 2005 to The Planet's registered abuse address. I received no response to my notice. Below, please find a copy of the notice sent, samples of the spam, and any responses received.---- Notification ----Return-Path: <jordan@mail-abuse.com>X-Original-To: jordan@mail-abuse.comDelivered-To: jordan@mail-abuse.comReceived: from [10.2.164.23] (SJC-Office-NAT-217.Mail-Abuse.ORG [168.61.10.217])	by harry.mail-abuse.org (Postfix) with ESMTP	id ED69C414FF; Tue, 14 Jun 2005 17:58:21 -0700 (PDT)Date: Tue, 14 Jun 2005 17:58:21 -0700From: Tyler Jordan <jordan@mail-abuse.com>To: abuse@theplanet.comCc: "jordan@mail-abuse.com" <jordan@mail-abuse.com>Subject: [MAPS #103133] RBL nomination fo The Planet IP addressesMessage-ID: <2147483647.1118771901@[10.2.164.23]>X-Mailer: Mulberry/3.0.3 (Mac OS X)MIME-Version: 1.0Content-Type: text/plain; charset=iso-8859-1; format=flowedContent-Transfer-Encoding: quoted-printableContent-Disposition: inline[MAPS #103133]The following The Planet IP addresses are being nominated to the RBL as a continued spam source. I am including spam samples below my signature. This is a spam run in progress, and subject to immediate listing.64.5.44.144/3267.18.2.24/2967.18.8.136/2967.18.22.224/2867.18.118.114/3267.18.132.136/2967.18.149.200/2967.18.150.112/2967.18.182.154/3267.18.185.154/3267.18.198.226/3267.18.204.162/3267.18.208.130/3267.18.209.56/2967.18.210.226/3267.18.218.192/2767.18.226.64/2667.18.255.34/3267.18.255.194/3267.19.2.162/3267.19.34.132/3267.19.58.192/2767.19.58.240/2967.19.58.240/2967.19.86.160/2967.19.132.32/2767.19.133.224/2867.19.139.40/2967.19.156.128/2767.19.170.32/2767.19.193.232/2967.19.218.232/2967.19.225.160/2867.19.241.112/2967.19.248.128/2967.19.250.74/3269.56.144.130/3269.56.204.114/3269.56.220.176/2969.56.234.128/2769.93.20.144/2869.93.35.66/3269.93.35.168/2969.93.45.192/2969.93.52.0/2869.93.114.208/2969.93.128.0/2569.93.134.208/2869.93.156.8/2969.93.160.128/2869.93.169.18/3269.93.185.15/3269.93.186.144/2869.93.230.224/2969.93.234.70/3269.93.237.32/2769.93.240.128/2569.93.242.130/3269.93.250.8/2970.84.13.248/2970.84.20.224/2870.84.27.96/2770.84.50.168/2970.84.70.224/2870.84.78.176/2870.84.78.192/2670.84.83.128/2670.84.105.192/2870.84.108.192/2870.84.121.128/2770.84.122.240/2970.84.123.64/2770.84.130.224/2870.84.137.32/2770.84.139.128/2970.84.159.148/3270.84.205.18/3270.84.206.178/3270.84.217.64/2870.84.223.130/3270.84.231.99/3270.85.36.144/2970.85.49.148/3270.85.68.96/2970.85.76.153/3270.85.85.100/3270.85.116.132/3270.85.136.160/2870.85.140.154/3270.85.145.64/2770.85.170.48/2870.85.171.162/3270.85.185.194/3270.85.190.194/3270.85.193.224/2770.85.194.18/3270.85.201.0/2470.85.209.235/32216.185.96.144/28216.185.100.64/26216.234.235.166/32For more information on the RBL, please see:http://www.mail-abuse.com/services/mds_rbl.htmlhttp://www.mail-abuse.com/support/an_listmgntgdlines.htmlPlease respond with your plan to resolve the issue. Remove requests should be sent to rbl@mail-abuse.com--Tyler JordanRBL+ InvestigatorMAPS, a division of Kelkea, Inc.--- Example of spam mail and headers ---

Does that help us? Can we get this fixed, and is the Spammer the problem w/ the delays on the server?

Thanks,

Karz

[karz10]

Part 2

 Received: from omega.dns-core.com (228.70-84-20.reverse.theplanet.com [70.84.20.228] (may be forged))	by box010.sjc.mx.mail-abuse.org (8.13.0/8.13.0) with ESMTP id j51GFC24052800	for <removed>; Wed, 1 Jun 2005 09:15:14 -0700 (PDT)X-MAPS-MX: 0 2736.84860.840.1117642512Received: from nobody by omega.dns-core.com with local (Exim 4.50)	id 1DdVs8-0005jM-Tl	for <removed>; Wed, 01 Jun 2005 12:14:51 -0400To: <removed>Subject: Urgent NotificationFrom: Paypal Security Center <security@paypal.com>Reply-To: security@paypal.comMIME-Version: 1.0Content-Type: text/htmlContent-Transfer-Encoding: 8bitMessage-Id: <E1DdVs8-0005jM-Tl@omega.dns-core.com>Date: Wed, 01 Jun 2005 12:14:50 -0400X-AntiAbuse: This header was added to track abuse, please include it with any abuse reportX-AntiAbuse: Primary Hostname - omega.dns-core.comX-AntiAbuse: Original Domain - agora.bungi.comX-AntiAbuse: Originator/Caller UID/GID - [99 32003] / [47 12]X-AntiAbuse: Sender Address Domain - omega.dns-core.comX-Source:X-Source-Args: /usr/local/apache/bin/httpd -DSSLX-Source-Dir: gary.com:/public_html/cgi-bin/.aDear Customer ,<br><br>PayPal is committed to maintaining a safe environment for its community of buyers and sellers.<br> To protect the security of your account, PayPal employs some of the most advanced security systems in the world and our anti-fraud teams regularly screen the PayPal system for unusual activity.<br><br>Recently, our Account Review Team identified some unusual activity in your account. In accordance with PayPal's User Agreement access to your account will be limited. This is a fraud prevention measure meant to ensure that your account is not compromised.<br><br>In order to secure your account we may require some specific information from you. We encourage you to log in by clicking on the link below and complete the requested form as soon as possible.<br><br><a href="http://educatio.uda.cl/world/images/login/">https://www.paypal.com/cgi-bin/webscr?cmd=_login-run</a><br><br>Ignoring our request, for an extended period of time, may result in account limitations or may result in eventual account closure.<br><br>Thank you for your prompt attention to this matter. Please understand that this is a security measure meant to help protect you and your account.<br>We apologize for any inconvenience.<br><br>Sincerely,<br>PayPal Account Review Department<br><br>PayPal Email ID PP1180=====

[karz10]

Part 3 of 3

 Received: from chrysler.websitewelcome.com (chrysler.websitewelcome.com [67.19.156.130])	by box010.sjc.mx.mail-abuse.org (8.13.0/8.13.0) with ESMTP id j5D92USp018310	for <removed>; Mon, 13 Jun 2005 02:02:30 -0700 (PDT)Message-Id: <200506130902.j5D92USp018310@box010.sjc.mx.mail-abuse.org>X-MAPS-MX: 0 3900.21166.2010.1118653350Received: from [212.118.20.221] (port=21373 helo=abood)	by chrysler.websitewelcome.com with esmtpa (Exim 4.44)	id 1DhDBl-0002nE-D1; Sat, 11 Jun 2005 16:06:49 -0500From: "eBay" <eBay@reply.ebay.com>Subject: ****eBay Verification New Method****(Notice Available)**To: magazine@abs-gallery.comContent-Type: text/html;iso-8859-1Reply-To: eBay@reply.ebay.comDate: Sat, 11 Jun 2005 14:06:54 -0700X-Priority: 3X-Library: Indy 8.0.25X-AntiAbuse: This header was added to track abuse, please include it with any abuse reportX-AntiAbuse: Primary Hostname - chrysler.websitewelcome.comX-AntiAbuse: Original Domain - agora.bungi.comX-AntiAbuse: Originator/Caller UID/GID - [0 0] / [47 12]X-AntiAbuse: Sender Address Domain - reply.ebay.comX-Source:X-Source-Args:X-Source-Dir:--begin HTML viewed as text-- eBay Inactive Member:Dear eBay valued member,Due to concerns, for the safety and integrity of the eBayaccount we have issued this warning message.It has come to our attention that your account information needsto be updated due to inactive members, frauds and spoof reports.If you could please take 5-10 minutes out of your online experience and renewyour records you will not run into any future problems with the online service.However, failure to update your records will result in account suspensionThis notification expires on June 30, 2005.Once you have updated your account records your eBay accountservice will not be interrupted and will continue as normal.Please follow the link below and login to your accountand renew your account informationhttps://signin.ebay.com/ws/eBayISAPI.dll?SignInSincerely,eBay customer department!Please do not reply to this e-mail. 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For assistance, login to your eBay account and choose the "Help" link in the footer of any page.To receive email notifications in plain text instead of HTML, update your preferences here.--end HTML viewed as text--=====Received: from cheetah.roboticalworld.com (194.70-85-190.reverse.theplanet.com [70.85.190.194] (may be forged))	by box010.sjc.mx.mail-abuse.org (8.13.0/8.13.0) with ESMTP id j588iTJG095770;	Wed, 8 Jun 2005 01:44:29 -0700 (PDT)Message-Id: <200506080844.j588iTJG095770@box010.sjc.mx.mail-abuse.org>X-MAPS-MX: 0 5626.87220.2030.1118220269Received: from [212.35.74.89] (helo=comp)	by cheetah.roboticalworld.com with esmtpa (Exim 4.50)	id 1DefQk-0006fv-6e; Sat, 04 Jun 2005 15:39:43 -0500From: "My eBay" <aw-confirm@ebay.com>Subject: **eBay Summary Confirmation**To: teddeb.air@rocketmail.comContent-Type: text/plain;iso-8859-1Reply-To: aw-confirm@ebay.comDate: Sat, 4 Jun 2005 23:39:57 +0300X-Priority: 3X-Library: Indy 8.0.25X-AntiAbuse: This header was added to track abuse, please include it with any abuse reportX-AntiAbuse: Primary Hostname - cheetah.roboticalworld.comX-AntiAbuse: Original Domain - agora.bungi.comX-AntiAbuse: Originator/Caller UID/GID - [0 0] / [47 12]X-AntiAbuse: Sender Address Domain - ebay.comX-Source:X-Source-Args:X-Source-Dir:Dear customer,During our regular update and verification of the accountswe couldn't verify your current information. Either your information haschanged or it is incomplete.If the account information is not updated to current information within5 days then your access to bid or buy on eBay will be suspended. To Update Account, please click the link below http://www.virtualaw-confirm-ebay.comThank You.eBayÆ UPDATE TEAMAccounts Management As outlined in our User Agreement, eBayÆ willperiodically send you information about site changes and enhancements.Respectfully,Trust and Safety DepartmenteBay Inc. Copyright 1995-2005 eBay Inc. All Rights Reserved.=====Received: from [70.84.217.66] by daver.bungi.com via sendmail with smtp;	Sun, 12 Jun 2005 00:59:59 -0700 (PDT)Received: from nobody by p13.ich-8.com with local (Exim 4.50)	id 1DhCSg-00027W-Bb	for <removed>; Sat, 11 Jun 2005 15:20:10 -0500To: <removed>Subject: GreenZap $25 Free For JoiningMIME-Version: 1.0From: support@therandomizerscript.comX-mid: dGFseWFAYnVuZ2kuY29tICwgMg==Content-Type: multipart/alternative;	boundary="=_68d0368f7adda456f06888f327a682e4"Message-ID: <ihxshm.fgg7kw@www.therandomizerscript.com>Date: Sat, 11 Jun 2005 15:20:10 -0500X-AntiAbuse: This header was added to track abuse, please include it with any abuse reportX-AntiAbuse: Primary Hostname - p13.ich-8.comX-AntiAbuse: Original Domain - bungi.comX-AntiAbuse: Originator/Caller UID/GID - [99 99] / [47 12]X-AntiAbuse: Sender Address Domain - therandomizerscript.comX-Source:X-Source-Args:X-Source-Dir:--=_68d0368f7adda456f06888f327a682e4Content-Type: text/plain; charset=""Content-Transfer-Encoding: 7bitI hope this email finds you well.I have developed a relationship with a new, pre-launchcompany in San Diego, Greenzap, the next PayPal debitcard. You will not believe how they are going tomarket. We, you and I have a chance to participate inthis opportunity and monetize our business and personal relationships.I'm sure you'll see the value of their using choosing P2P viral marketing tojump-start business.Go to www.greenzap.com/cmmorris1 and click on the GO iconand pre-register. Do it right now, today. The website has anoverview and FAQ's.You will recieve $25.00 free on your GreenZap debit card and,you may also recieve $5.00 for everyone your recommendto the GreenZap card...and anyone they recommend, etc. As a data point,48,000 people have pre-registerd in 90 countries in just 12 days.Summer 2005 is the expected launch. This is ground breaking and groundfloor.If you have any ideas I'd welcome them.Kind regards,ChrisC.MorrisGreenZappedCash--------------------------------------To Unsubscribe, please click here:http://www.therandomizerscript.com/12all/box.php?funcml=unsub2&nl=2&email=<removed>--=_68d0368f7adda456f06888f327a682e4Content-Type: text/html; charset=""Content-Transfer-Encoding: quoted-printable<HTML code removed>=====Received: from [69.93.114.212] by daver.bungi.com via sendmail with smtp;	Fri, 27 May 2005 17:25:54 -0700 (PDT)Resent-From: b-S8TJbcfhhcfj-bhhdcige-001-@msg.applekiwi.comMessage-Id: <F1Z1F8TJ08XK0E994UN3O9ZK3@7WXY7W491C41V43>From: Season Tickets <tickets@applekiwi.com>To: <removed>Reply-to:<tickets@applekiwi.com>Subject: Win Season Tickets to Your Favorite Event!Date: Thu, 26 May 2005 08:10:07 -0400MIME-Version: 1.0Content-Transfer-Encoding: 8bitContent-Type: text/html; charset = "iso-8859-1"<html><head><meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"><title>Untitled Document</title><style type="text/css"><!--body {	background-color: #91BF6C;}--></style></head><body><font bgcolor="#000001" color="#0E9500"><img src='http://brushgreen.com/ndsfenptmr.php?lIq0PWvDw3DpMSG_bcfhhcfj.17732864Iq0PWvDw3Dp16<removed>Iq0PWvDw3Dpwardmedia2'></font><table width="600" border="0" align="center" cellpadding="0" cellspacing="0"> <tr> <td><a href=" http://brushgreen.com/ccnkm.php?lIq0PWvDw3DpMSG_bcfhhcfj.17732864Iq0PWvDw3Dp16<removed>Iq0PWvDw3Dp1027207842&id=8629"><img src="http://www.dands2.com/images/tix0506/email3.gif" width="600" height="400" border="0"></a></td> </tr> <tr> <td><img src="http://www.dands2.com/images/tix0506/unsub.gif" width="600" height="80" border="0" usemap="#Map"></td> </tr></table><map name="Map"> <area shape="rect" coords="226,45,432,59" href="http://winseasontickets.com/unsub/"></map><br><br> <br><br><br><br><hr><table border='0' bgcolor='#FFFFFF'><tr><td>To no longer receive messages from our mailing list<a href="http://brushgreen.com/tlcnqnsltlscpnmldkr.php?lIq0PWvDw3DpMSG_bcfhhcfj.17732864Iq0PWvDw3Dp16<removed>Iq0PWvDw3Dpwardmedia2.0."> please visit us here </a>or mail us at:WMIP.O. Box 483 Midtown StationNew York, NY 10018</td></tr></table><br></body></html>--- End example of spam mail and headers ------- End Notification -------- Responses to Notice ----None---- End Responses to Notice -------- Additional Information ----OrgName: THE PLANETOrgID: THEPL-1Address: 1333 North Stemmons FreewayAddress: Suite 110City: DallasStateProv: TXPostalCode: 75207Country: USASNumber: 21844ASName: THEPLANET-ASASHandle: AS21844Comment:RegDate: 2001-06-29Updated: 2003-01-13OrgAbuseHandle: ABUSE271-ARINOrgAbuseName: AbuseOrgAbusePhone: +1-214-782-7802OrgAbuseEmail: abuse@theplanet.comOrgNOCHandle: TECHN33-ARINOrgNOCName: Technical SupportOrgNOCPhone: +1-214-782-7800OrgNOCEmail: admins@theplanet.comOrgTechHandle: TECHN33-ARINOrgTechName: Technical SupportOrgTechPhone: +1-214-782-7800OrgTechEmail: admins@theplanet.com# ARIN WHOIS database, last updated 2005-06-14 19:10# Enter ? for additional hints on searching ARIN's WHOIS database.---- End Additional Information ----=========I certify that I have followed the procedures and criteria requiredto submit a nomination for listing in the MAPS RBL.Tyler Jordan
 
Thank you for your support

[karz10]

Well, three days after reporting the problem about our IP Address being on a major SPAM abuse list, I finally get this:

********************
We are working on getting chrysler de-listed. Thanks for the report

Thanks for choosing HostGator!

********************

STILL NO WORD ON ALL THE OTHER PROBLEMS!

No word on why peolpe's mail to me has been timing out for over a week now.

No word on what's wrong w/ the server synching w/ mail client. No rebuttle to my claims and detailed eveidence.

Basically, just nothing in general.

Except posts in another thread that certain networks and paths to The Planet have had issues in the last day or so, but that has nothing to do w/ my week and a half problem, and I'm still pinging less than 50 milliseconds, so...

Not happy...

Here was my response:
*****************************
Ok, good to hear.

Although I'm curious, what about finding the source of the SPAM?

The messages I saw on the email abuse report looked like some pretty evil ebay phishing schemes, did we kick those punks off our server yet?

What about my request to get some dedicated IPs for my DNS/Mail servers?

Where do we stand w/ the other email issues, I've detailed out my side of the story, and haven't heard anything from HG in several days.

Please provide a more detailed response to these issues, or call me directly to discuss them. I'm very concerned that these issues have been dragging on for some time now, eventually I'll have to cut my losses and move on, but I'll be honest, I'd rather work it out w/ HG, but I need some cooperation to make that happen.

Regards,
*****************************

Karz

[karz10]

Ok, so HG wanted me to get another computer at another location and test the problem, but I have zero time for this, so have been biting my tongue until I can find time and location to do this...

Meanwhile, the problem w/ people being able to send me mail continues and the other service provider is claiming it's on our end as detailed here and what I just sent to HG support to follow up w/ them about it:

**********************************************
Hello,

I am writing to follow up regarding past issues w/ my email. As some of you may recall, I had two key issues.

1 - Slow response from the server when checking mail or refreshing folders. Latest request from HG: You need me to take another computer to an alternate location/Internet connection to test the problem, which I am still trying to do, I need to find time to find a location to test from, running a business and having a 2 yr old while house hunting for a deadline leaves little time for this..

2 - The other problem that is yet to be resolved is that certain people cannot send me mail, due to a claim that our server is timing out. I have had at least one individual make extensive efforts to complain to mindspring/earthlink to no avail, they ARE STILL CLAIMING IT IS HG's PROBLEM.

Please not their tech's response, which I've pasted here for your convenience, or look at the below email which I've forwarded from my RR account, which is the only way this person can email me right now, and you will see her complaint to them, and their response in its entirety...

************
From:"cablesupport@earthlink.net" <cablesupport@earthlink.net>
Date: July 18, 2005 2:52:15 PM EDT
To: mycontact mycontact@mindspring.com
Subject: Re: Email - Other (KMM109797597V12211L0KM)
Reply-To: "cablesupport@earthlink.net" <cablesupport@earthlink.net>
Dear mycontact,
Thank you for your reply.
We are extremely apologetic about the inconvenience caused to you.
We understand your concern regarding the bounced back message you are receiving.
From the provided information we could determine that bmgc.net server is rejecting emails sent by you. EarthLink server is trying to contact the mydomain.com server and it is rejecting. This issue could only be resolved from their end. Hence your best resource to resolve this issue would be to contact
administrator of the domain mydomain.com.
We hope the above information is helpful to you. If you have any concerns, please get back to us.
Harry G 3XXXX
EarthLink Electronic Customer Support
EarthLink, Inc.
Case ID 6XXXXXX
*********************

Please advise about this issue.

Regards,
(then whole fwd email was below that....)
************************************************** **
So hopefully, I will get resolution to this now....

[karz10]

OH MY!!! Suddenly today 8/4/05 the email server is working again!! After a month and a half, the folders refresh in a couple seconds (instead of 15 seconds), and the email check for all accounts takes place in 30 seconds (instead of 10 minutes)!!

I wonder what happened?!? I'll have to call HG sales/support and ask them what changed, or if nothing to their knowledge changed, maybe they can figure out what happened because I'm in email heaven again, which is much better than where I've been for the last 1 1/2 months (hint: opposite of heaven)!!!!!!

Someone please tell me what got fixed so we can keep it this way!!!

Karz

[karz10]

Another update, the other MYSTERIOUS problem I had where certain individuals could not send me mail due to a 'server time out' for the exact same time period is now gone also.

As soon as I realized the server was responding more quickly, I asked someone that failed to send me mail repeatedly for several weeks to try sending me mail yet again...well, this time it worked, I received the mail right away.

I think it's pretty clear at this point that something was wrong with the server for the last 6 weeks or so if both of my problems went away at the same time. One could still speculate that *maybe* something was wrong with my connection (even though I had 47 milliseconds round trip to server) causing my mail checking/refreshing issues. However, if someone could not send me mail from Earthlink for 6 weeks, and Earthlink was clearly pointing the finger at my server, and now this user can suddenly send me mail on the same day the other problems went away, it is obvious this problem was not related to my connection, and it is highly likely that these two issues are related which would point the finger at the Chrysler server, or something on the HG/Planet network end.

I just pray it keeps working this well from here on out, and it would be nice if I got an explanation as to what the issue was...

Karz