Love the technical support

[Ulatan]

Thank you hostgator for helping me build my business! I love your managed technical services, as they helped me become PCI Compliant, and ensure my clients are PCI compliant.

I would've spent thousands with all the support resources I used, but I did not spend a penny for any support requests! (I opened almost 150 tickets in the past few months, just tweaking my servers to the way I want it.)

P.S. While I experienced awesome email support, live chat has been almost useless for technical support. I only use live chat to escalate my tickets, because I never had good luck with a live chat support rep.

[GatorJMartin]

Greetings,

Thank you for submitting this review of your experiences with us so far! Happy to hear it's been a positive experience as you got up and running. It's also great to see we were able to assist you with ensuring PCI compliance as well!

Reviewing your ticket history it appears many of the support requests you submit with us are likely best handled by our linux administrators directly. We're always happy to assist where possible though in LiveChat and escalate requests as necessary should they be beyond the scope of LiveChat.

If there's anything thing at all I can be of assistance with, please let me know!

Best Regards,