Look Elsewhere

ryanmvwi · #1 10-29-2008, 01:31 PM

I have had a hostgator reseller account for close to 2 years. If you rely on your web sites being up and working consistently I would look elsewhere. The server I have been on is obviously way oversold. Server loads on it are ridiculous. There has been times where I had to contact live chat (when it works) multiple times a day almost every day of the month to tell them my sites aren't working because of high load. I just looked now and the server load is 24.90 (2 cpus). I don't care what they say... constant loads of 20+ are not acceptable. Things may still work... but barely, and with a big lag time. This server seems to be pretty much always right on the edge of going down. Numerous support tickets didn't take care of the problem... so I pretty much just gave up. The other thing is... when their server loads are 30+ and your sites don't load that doesn't count as downtime because the server is technically up. I have moved to another provider and gotten a vps. It is a little bit more money, but well worth not having the headaches of Hostgator's oversold servers.

***GatorWesley*** · #2 10-29-2008, 02:49 PM

Please provide the recent submitted ticket numbers on this issue so we can look into this further for you.

ryanmvwi · #3 10-29-2008, 07:12 PM

I don't have the ticket numbers anymore. Like I said, I gave up a few months ago trying to get this resolved. When I logged in to whm today and saw the load was 24.90 (2 cpus) it is pretty obvious nothing has changed.

***GatorDHanna*** · #4 10-29-2008, 08:07 PM

Could you PM me the email address you used to submit the tickets? We can find them that way as well.

***GatorBrent*** · #5 10-30-2008, 08:21 PM

Hello,

I'm moving this thread to the support forum until we hear back from you. Once we do we'll make sure to get this moved back. We try our best to investigate all issues especially one as serious as this.