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  #1  
Old 03-10-2011, 08:32 PM
Teepeg Teepeg is offline
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Join Date: Apr 2007
Posts: 6
Default How long before ticket answered
To transfer me from shared to newly ordered VPS?

Thanks
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  #2  
Old 03-10-2011, 08:35 PM
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EarlyOut EarlyOut is offline
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Default Re: How long before ticket answered
Have you contacted Live Chat about this?
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  #3  
Old 03-10-2011, 08:41 PM
Teepeg Teepeg is offline
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Join Date: Apr 2007
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Default Re: How long before ticket answered
No, just put a ticket in about 15 hours ago!
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  #4  
Old 03-10-2011, 11:49 PM
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dewt dewt is offline
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Join Date: Jul 2008
Location: Berkshire, UK
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Default Re: How long before ticket answered
A recent post from a HG staff member said they were currently working on a maximum of 2 hours to respond to a ticket. You should contact Live Chat and ask them for an update on the status of your ticket.
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  #5  
Old 03-11-2011, 12:42 AM
qwhs qwhs is offline
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Join Date: Feb 2011
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Default Re: How long before ticket answered
I just had a chat tech tell me that it was a 24hr respons time with tickets.
I have a server which has had port 80 going in and out for 2 days now, after numerous requests it still remains unresolved.
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  #6  
Old 03-11-2011, 06:15 AM
emontano emontano is offline
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Join Date: May 2007
Posts: 38
Default Re: How long before ticket answered
Talk with chat techs and they can escalate the ticket for you. Works for me.
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