Live Support System

Flubber · #1 01-19-2006, 12:03 PM

Howdy all.

Im a relativly new HG customer, and im loving the hosting already - i do however have one or two niggling problems. All mainly with the live chat system.

I used to be with RZ (ResellerZoom) who used PHPLive as their live support system and IMO this is a much better system that here at HostGator.

For example, on close of chat you can rate the helpfullness of the support/sales rep.
When a message is received a sound is produced (So we dont have to keep looking at the chat window to see if there has been a reply - Those of us who like to multi-task)

And by the looks of it, on the phplive site. (http://www.phplivesupport.com/) it has lots of other features for support/sales reps.

Im not too annoyed with the current one, i just think phplive is better. But maybe you have your reasons for not using it?

Thanks,

Flubber

Stef · #2 01-19-2006, 12:33 PM

HG used to have phplive but there were far to many problems (losing connections,...) and switched to the current system.

Stef.

Flubber · #3 01-21-2006, 02:42 PM

I've read that it had some problems back in 2004 with a lot of people, but ive been told its much better now.

But hey, its your decision in the end.

Thanks,

Flubber