Live Chat Window Customization

esl · #1 10-11-2007, 04:25 PM

I think it would be nice if the Live Chat Support system was customized with a HG gator, and some nice modern chrome like buttons.

chaloupe · #2 10-11-2007, 04:30 PM

I would say no.

As long at we can get a response from live support, I don't think branding it will make chat staff brighter or not.

Best Regards,

esl · #3 10-11-2007, 04:31 PM

Okay. Thanks for sharing your opinion.

I never said it would make them any brighter.

kmaw · #4 10-11-2007, 05:04 PM

I'd rather they spend the time answering the live chats than trying to brand it...

esl · #5 10-11-2007, 05:07 PM

Okay. Thanks for sharing.

Keep in mind, what are the chances of the chat tech branding it? Wouldn't it be a designer or our favorite tech guy? (*cough* DaveC *cough*)

kmaw · #6 10-11-2007, 05:09 PM

Quote:

Originally Posted by esl

Okay. Thanks for sharing.

Keep in mind, what are the chances of the chat tech branding it? Wouldn't it be a designer or our favorite tech guy? (*cough* DaveC *cough*)

He's not really a designer... he's a programmer... same deal.. I'd rather rather he keep the servers up than brand the live chat... for the, what, 30 second chats I have on occasion.. who cares...

esl · #7 10-11-2007, 05:14 PM

Quote:

Originally Posted by kmaw

He's not really a designer... he's a programmer... same deal.. I'd rather rather he keep the servers up than brand the live chat... for the, what, 30 second chats I have on occasion.. who cares...

Okay.

(I care, haha)

gwyneth · #8 10-11-2007, 05:38 PM

Quote:

Originally Posted by esl

Keep in mind, what are the chances of the chat tech branding it?

For some reason, this made me think about the cynical idea that unemployed actors are switching from waiting jobs to working at support....and the potential (mostly for confusion) if the chat tech were able to brand his/her own sessions.

esl · #9 10-11-2007, 06:18 PM

Quote:

Originally Posted by gwyneth

For some reason, this made me think about the cynical idea that unemployed actors are switching from waiting jobs to working at support....and the potential (mostly for confusion) if the chat tech were able to brand his/her own sessions.

That's a very cool thought.

It also is very confusing, haha.

You are a cool thinker! Has anyone ever told you that before?

StrongMotive · #10 10-12-2007, 01:07 AM

I choose sumwhat because I think yeah, it does, however the main aim of the live chat is to offer support, and if you want support, you don't care about the design as long as you get the assistance that is necessary.

esl · #11 10-12-2007, 10:06 AM

Quote:

Originally Posted by StrongMotive

I choose sumwhat because I think yeah, it does, however the main aim of the live chat is to offer support, and if you want support, you don't care about the design as long as you get the assistance that is necessary.

Thanks for sharing your opinion.

I would like see more than 8 people vote.

smp · #12 10-12-2007, 11:22 AM

I just put a vote in for yes,

It'd take me 5-10 minutes to replace the cheesy 'Hello can I help you' for an image of HG's mascot. If you were talking about branding the billing system that would be a different matter, but it's not a big job and if it helps keep the HG brand in pre-customer heads then it's worth it.

I thing a gator with a head set would look pretty kewl.

Regards, Steve Xx

esl · #13 10-12-2007, 11:25 AM

Quote:

Originally Posted by smp

I thing a gator with a head set would look pretty kewl.

Thank you for your vote.

That is a pretty funny (but good) idea, I think. I know if I were a potential customer shopping around, I wold certainly remember that!

smp · #14 10-12-2007, 11:30 AM

Quote:

Originally Posted by esl

Thank you for your vote.

That is a pretty funny (but good) idea, I think. I know if I were a potential customer shopping around, I wold certainly remember that!

That's the point whether HG changes it or not it isn't going to affect us, we're already customers, but it may affect potential customers.

Regards, Steve Xx

chaloupe · #15 10-12-2007, 04:58 PM

The 'no' answer seems to be pretty high! Maybe the 'yes' users did not see the thread yet.

Let's keep voting!

I already vote for no.

Best Regards,

esl · #16 10-12-2007, 06:11 PM

Now wait a minute. That was not even NEAR that high a hour ago. Admins, can you see if something happened?

Something is not right. It shot up there. I think I will do public polls from now on so we can see who voted what.

LOL i think i am going to delete this thread. here is your public notice..

Sam · #17 10-12-2007, 06:17 PM

Quote:

Originally Posted by esl

Now wait a minute. That was not even NEAR that high a hour ago. Admins, can you see if something happened?

Something is not right. It shot up there. I think I will do public polls from now on so we can see who voted what.

LOL i think i am going to delete this thread. here is your public notice..

It was at 15 last time i checked

gwyneth · #18 10-12-2007, 06:54 PM

Isn't this time period the busiest for the forum?

Anyway, Evan, the forum participants may not be representative of HG customers as a whole, who may be more likely to use Live Support.

PS--Unregistered people can read this section. I wonder if they can vote in polls in this section.

esl · #19 10-12-2007, 06:56 PM

I don't know. Whatever. LOL

esl · #20 11-01-2007, 06:08 PM

Thanks HG! Looks great.

***GatorBrian*** · #21 11-01-2007, 07:05 PM

Thanks guys, The old chat window was a little boring. The new window is much more "hip". We will look into the branding but its not a major issue for us right at the moment. It would be quick to replace. Maybe in the upcoming days, I will take a look at it.

PsiPro · #22 11-01-2007, 08:04 PM

You guys getting a lot of 'hang-ups' with us all checking it out?

zmiservices · #23 11-01-2007, 08:37 PM

I just spoke to Herbert in live chat for a minute. Told him it looked good, worked great and then said goodnight, probably thinks I'm a cuckoo.

Goddess Dix · #24 11-02-2007, 08:06 AM

Quote:

Originally Posted by mallee

I just spoke to Herbert in live chat for a minute. Told him it looked good, worked great and then said goodnight, probably thinks I'm a cuckoo.

you're not?

View Poll Results: Do you agree with me?
Yes	3	10.71%
Somewhat	4	14.29%
No	21	75.00%
Voters: 28. You may not vote on this poll