About like godaddy... not quite as good actually

[Abomination]

This feedback is meant to help the company, but I absolutely realize instead of taking the feedback as intended they will get defensive.



The biggest problem are the erratic answers from tech support. Multiple calls results in multiple answers, usually conflicting with each other. Example: it took 7 attempts to have them remove my credit card from my account because I no longer have a use for the shard hosting account.

The second biggest problem is that when someone posts on the support forums they are asked something along the lines of 'well why didn't you', implying the person with the problem is at fault.

The third biggest problem is with site navigation. I cannot find any way to navigate to the ticket section of the forum from hg.com. That was confirmed with a phone call to hg tech support just now - so based on my experience of getting conflicting answers, there actually might be a way that the person answering the phone did not know about. No I did not log the phone conversation so please do not ask. Another example is to close the account (which I am about to do) I needed to go to hg.com/cancel instead of the billing area. I had to call to get that link.

Hostgator *does* have standard cpanel and in the regard it is superior to when I last used godaddy because they had some custom method setup which was quite confusing at the time.

What hg *really* excels at is sending out billing emails for accounts. I have not touched our account in the last 6 months, and thought they would eventually figured out the account should be closed. But apparently I needed to do that manually, so I will do that now.

I moved to a new hosting provider, deleted the thousands of 'mysql has gone away' messages from our hg shared account and am now extremely happy.


Special greetings to Douglas Hanna, it was good is good to trade emails with you about last Christmas time. But the suggestions I made did not seem to implemented in the way I intended, a bit backwards from that actually.

Best of luck!

[GatorDaniel]

Hello,

I apologize that you feel that our level of service was not up to your expectations. We strive to offer the best support possible, and we do apologize if you felt that you did not receive it. If you'd like, please PM me with more details on this matter so that I may look further into improving upon the things that you have mentioned.