Lantency issues with major backbones

[GatorShashank]

Some of the major internet backbones have been having latency issues over the past 30 minutes or so. This has affected a part of our network and the currently known affected ip subnets are 69.93.xxx.xxx and 67.18.xxx.xxx . The servers on these IP ranges are currently not accessible. The datacenter has reported that the issue currently being worked upon. Please check http://internetpulse.net/ for current updates on this issue.

[jcouto]

Any other updates on this? I clicked on the link you provided, but wasn't sure exactly what to look for. My site's been down now since early this morning.

Will e-mails still be delivered?

Thanks in advance for any info.

[splufdaddy]

Subscribing for updates. My 69.93.xxx.xxx server is unaccessable. Took a look at the Internet Health Report, and couldn't find any problems. Out of curiosity, which backbones is this datacenter using that are down?

[feios]

My 67.18.xxx.xxx site is still not accesible, any news regarding when the problems will be solved?!

[feios]

Still down.... (I need to work...)

[B16Enk]

Sporadic performance on gator75.hostgator.com [67.18.15.162], finally came back up earlier but response time is both slow and erratic.

[feios]

67.18.27.162 still down... FOR HOW LONG!?!?!?!

[jcouto]

"Took a look at the Internet Health Report, and couldn't find any problems. "

Same here. Any updates on what's happening or what the status of the servers are?

[kingcobra]

internet pulse
?

whos your provider
What we looking at huh

Anyway still down.

[feios]

Still down here also... (i lost all my day)

Give us some update about the status please...

[jabari]

Is my math correct in that anything more than 43mins of downtime results in less than 99.9% uptime for a website? Think my sites have all been down 2 - 3 hours now.

[feios]

Is more than 1 hour and 15 minutes.... and if we will count the downtime on morning total is about 3-4 hours today...

[feios]

Acceptable downtime is 45 minutes i think per month (just read it somewhere on the forum)

[jcouto]

I've been down for 6+ hours, possibly more since I only try checking in on the site at around 7:30 A.M.

Any estimates on when the issues are expected to be resoved? Thanks

[quietFinn]

Originally Posted by jcouto

I've been down for 6+ hours, possibly more since I only try checking in on the site at around 7:30 A.M.

Any estimates on when the issues are expected to be resoved? Thanks

It will be resolved in 2 hours and 27 minutes.
And I believe that that estimate is as good as any other estimate...

As Brent writes here: http://forums.hostgator.com/showthread.php?t=10062
it's "a major network issue in ThePlanet".

I have no reason to think that they are NOT working on it.

[feios]

Nobody didnt say that they are not working on the issue, I personally just asking about updates if any, just want to know what happens and when will be fixed(if this info is available)

[Serra]

The ability to give an estimate depends on what the problem is. If there were a hardware failure or a reboot, they could estimate when it would be back up, but with network issues, there isn't a time table that they can look and say, well, major network issues take 2 hours and 27 minutes to fix.

Likely they will only be able to let us know when it is no longer an issue.

[jcouto]

"but with network issues, there isn't a time table that they can look and say, well, major network issues take 2 hours and 27 minutes to fix. "

Gotcha. I figured this would be the case, but thought I check anyway. Thanks for the info. Guess we'll just have to wait until everything is fixed up.

BTW I'd like to say that I personally love he Hostgator crew and they've been great to work with, so (HG) don't take my posts negatively at all. Just another webmaster looking to get his site back online so his sponsors are happy.

[quietFinn]

I used to hang in an IRC support channel of a quite popular website.
Sometimes, usually because of heavy loads, the site was down, and almost immediatelly we saw people popping in and all asking the same question: "any estimates when the site will be back up??".

And we always answered: "In 15 minutes"

Actually we often answered before they even asked....

[Serra]

There is nothing worse than not knowing when a system will come back up. It is difficult to tell customers that we can't tell them why or when that a system will come back up.

It sucks, I think everyone should understand that a tech can guess, some times very closely when something will be fixed. Other times, its impossible to tell. When thePlanet is having a problem, HG is just like us, looking in from the outside. They can only give us what they know. One of the problems is that many tech will not give an estimate because customers then complain if it takes longer than the estimate.

I supported a nation wide medical/dental system for a large insurance company. When things went down I could some times estimate how long they would take, but some times I just couldn't even begin to guess. Stuff happens.

You will notice that thePlanet isn't being any more forthcoming than HG is about what is happening and when it will be fixed.

[Jme574]

Is my math correct in that anything more than 43mins of downtime results in less than 99.9% uptime for a website? Think my sites have all been down 2 - 3 hours now.

I sent in a ticket this morning about the same thing and this was their response......

Some of the major internet backbones have been having latency issues over the
past 30 minutes or so. This has affected a part of our network and the currently
known affected ip subnets are 69.93.xxx.xxx and 67.18.xxx.xxx . The servers on
these IP ranges are currently not accessible. The datacenter has reported that
the issue currently being worked upon. Please check http://internetpulse.net/
for current updates on this issue. I am sorry as this is not an issue on our end
there is no downtime credits given for a network issue.

You can believe the HG will be getting some kind of credit from the planet for their problems and down time, they are just not gonna pass it along. So those of us that actually want or need to keep our customers are gonna have to eat the costs of credit to our customers.


What is funny is that it normally takes awhile to get a ticket response back but this morning they responded in less than a minute. Kinda like the had mass replys on stand by.

[Serra]

Originally Posted by Jme574

What is funny is that it normally takes awhile to get a ticket response back but this morning they responded in less than a minute. Kinda like the had mass replys on stand by.

More likely, they already answered the question a 100 times and had the reply from the other 100 times.

You can believe the HG will be getting some kind of credit from the planet for their problems and down time, they are just not gonna pass it along.

HG can not give credits for things that are out of their control and you shouldn't either. Why are you crediting customers for downtime that isn't related to your hosting?

If one of your customer's home Internet goes down and they can't reach the website, do you give them a credit?

[Jme574]

Why are you crediting customers for downtime that isn't related to your hosting?

It is related to my hosting. If they pay me to host their site and through no fault of their own, their sites are unavailable, it has to fall somewhere. It isn't like their computer doesn't work or their ISP is broken. Service that they ask me to provide are missing.
It's called customer service. With times like these where anyone can get a resellers account and become a hosting company, there are plenty of other places for my customers to go. If I don't take care of them someone else will.

[quietFinn]

Originally Posted by quietFinn

It will be resolved in 2 hours and 27 minutes.
And I believe that that estimate is as good as any other estimate...

Ok, I was wrong by.... 2hours and 22 minutes

Anyway it's up again

[Serra]

Originally Posted by Jme574

It's called customer service.

No it isn't.