I've been burned before...

justdigi · #1 12-10-2008, 04:48 PM

So..... I'm impressed with both the reviews I have read about HostGator, and the fact that support people actually take the time to read/post in your public forums (+10 for speaking English as well!).

I'm currently with a provider (which will remain nameless) that is not doing a good job. I'm looking for a divorce and a quick rebound relationship

Assume for a moment that I come to HostGator, and that there is a problem with the shared host server I am on. That problem is that 70% to 80% of the time, the server is throwing a 500 error on ALL my sites. You investigate the problem, and can't find a reason why this is occurring. Knowing that my sites are not the cause of the problem, how long before you move my entire account to a working server? Would I even have to request it?

I know I'm being humorous, but seriously:

I am a developer, and know what I'm doing. Assume a server has a sporadic problem. On average how long before you fix it, or decide to move me to a working server to get my sites back up? How many calls will I need to make before it can be escalated? Can I actually TALK to a tech, or am I stuck talking to some paid lackey in the Philippines that can't do a thing for me (or a rude billing person in PA)?

#2 12-10-2008, 05:26 PM

If you did have a 500 error on your site. I would say about 90% of the time they can be fixed on the phone or in chat where all chat and phone techs are located in Houston, Texas. There are times when we cannot fix the issue. Although we will submit a ticket for you if needed to get it resolved quickly.

ritoban · #3 12-10-2008, 10:51 PM

Quote:

Originally Posted by justdigi

So..... I'm impressed with both the reviews I have read about HostGator, and the fact that support people actually take the time to read/post in your public forums (+10 for speaking English as well!).

I'm currently with a provider (which will remain nameless) that is not doing a good job. I'm looking for a divorce and a quick rebound relationship

Assume for a moment that I come to HostGator, and that there is a problem with the shared host server I am on. That problem is that 70% to 80% of the time, the server is throwing a 500 error on ALL my sites. You investigate the problem, and can't find a reason why this is occurring. Knowing that my sites are not the cause of the problem, how long before you move my entire account to a working server? Would I even have to request it?

I know I'm being humorous, but seriously:

I am a developer, and know what I'm doing. Assume a server has a sporadic problem. On average how long before you fix it, or decide to move me to a working server to get my sites back up? How many calls will I need to make before it can be escalated? Can I actually TALK to a tech, or am I stuck talking to some paid lackey in the Philippines that can't do a thing for me (or a rude billing person in PA)?

Hey,
I think I know what you mean. There is a popular hosting company (I don't want to name them here) on whose severs many of my pages showed 500 errors...
I have never faced this problem with HG. Moreover, their staff is really helpful