inform new user

I would suggest that with the welcome letter you inform your new users that they will get a call from you to verify the account.
second please let the sales reps open an account on hold.

I have a bad start currently with Hostgator (and when it is not running soon I will switch hosting after not even two days).

setup the hosting and looked first great, played a little, setup some domains, installed scripts and then I needed to get off the computer (and was far from the phone) and the trouble started.
-hostgator tryed to call me
-hours later they again tryed and left a message, so I knowed I need to call them
-when I tryed to log in late night, all was gone
-called late night to verify (pro I got a live person around 11PM MST, con he did not do what he was telling me)
-morning was still down, started chat, was told to verify my account (again)by phone
-did the verify again and was told in couple hours the salesmanager will be back in and then I should get my site running (I was the same told by the night guy, but did not happen)
-so my new account is still on hold getting close to two days.

[Serra]

Originally Posted by Unregistered

I would suggest that with the welcome letter you inform your new users that they will get a call from you to verify the account.
second please let the sales reps open an account on hold.

That would be very nice, if so much of the new orders HG got were not fraud.

Phone verification is standard and most big companies do it. You should expect it. HG is just trying to protect themselves from fraud.

Originally Posted by Serra

That would be very nice, if so much of the new orders HG got were not fraud.

Phone verification is standard and most big companies do it. You should expect it. HG is just trying to protect themselves from fraud.

Serra,

that would be a one liner. And no I have no problem with the verify itself ...

problem is that I did verify it now for three times and was told everything from 2 hours to a couple minutes to have it back running ....

and it is still down.


so I still stand to my suggestion, add one line like " we will verify your order by phone in the next couple of hours " .....

thomas

[Serra]

Originally Posted by Unregistered

so I still stand to my suggestion, add one line like " we will verify your order by phone in the next couple of hours " .....

Well, I think they only verify most of the orders, not all of them. I don't think they want people waiting by the phone needlessly.

[Kelmas]

Originally Posted by Unregistered

I would suggest that with the welcome letter you inform your new users that they will get a call from you to verify the account.

I am a HostGator client from Lithuania. Guess, would they call me? Check the phone rates and you'll understand why

[NetSimplicite]

Originally Posted by Serra

That would be very nice, if so much of the new orders HG got were not fraud.

Not to mention that if it is fraud, someone can run many bad/scam/spam/whatever scripts in those few hours before verifying is done and screw everyone else on the server if it is shared.