Infinity down?

enet · #1 05-24-2006, 01:19 PM

Infinity went down, All I got from support is that admins were aware of the issue, what was the issue?

lbGURU · #2 05-24-2006, 01:59 PM

I got the same thing and my site is going on 20 minutes downtime

enet · #3 05-24-2006, 02:30 PM

Update: Support informed me that there seems to be a site crashing the server. Once the site is suspended, infinity should be back to normal

Trinity31 · #4 05-24-2006, 02:42 PM

It's been at least 2 hours now site the server has been down. Funny to see how many other servers are down today too...

mansoni · #5 05-24-2006, 02:52 PM

enet and lbGuru - I see that infinit.websitewelcome.com is now accessible and my mail access has returned. My sites haven't yet though - what sites do you host here and are they up yet?

mansoni · #6 05-24-2006, 03:11 PM

My sites appear to be back up now. Would like to understand what caused this.

enet · #7 05-24-2006, 03:18 PM

My sites are back. The only thing support said was that a site was crashing the server, hope it has been taken care of.

lbGURU · #8 05-24-2006, 05:41 PM

I would like to be reimbursed for this as being a reseller I have to now reimburse my clients. Also email was down which caused a lot of problems.

soulwolf · #9 05-25-2006, 11:01 AM

I also submitted a ticket when the server was down. It briefly came back up and then I received a response stating my sites were working fine, no other explaination. The server went down again, I submitted a response stating such, and again the only response I received came after the server was back up and this time asking for the specific site urls I having trouble with.

I am also a reseller, so receiving this type of customer service from hostgator leaves me completely unable to provide adequate customer service to my clients in these situations.