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  #1  
Old 01-23-2008, 09:13 PM
GatorDaveC's Avatar
GatorDaveC GatorDaveC is offline
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Default Increased Mail limit

Good evening,

I'd like to announce a small change to our server configurations and terms of service regarding e-mail limitations. As a number of users we're interested in having the limits increased quite a bit, we've decided to go ahead and allow up to 500 e-mails per hour to be sent from our shared accounts and systems.

If you have any questions regarding the modifications please don't hesitate to contact our support team.
Have a wonderful evening!
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  #2  
Old 01-23-2008, 09:36 PM
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Chimpie Chimpie is offline
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Default Re: Increased Mail limit

+1 for HG listening to their customers! I'm impressed.
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  #3  
Old 01-24-2008, 02:19 AM
willow1872 willow1872 is offline
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Default Re: Increased Mail limit

I cant see either myself or my customers needing it but its fantastic news all the same. Way to go HG
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  #4  
Old 01-24-2008, 02:54 AM
DannyD DannyD is offline
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Default Re: Increased Mail limit

Nice! So this applies for resellers too correct? Like if i create a shared account under my reseller they can send 500 emails per hour too correct?
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  #5  
Old 01-24-2008, 03:09 AM
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GatorDaveC GatorDaveC is offline
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Default Re: Increased Mail limit

Quote:
Originally Posted by prilep View Post
Nice! So this applies for resellers too correct? Like if i create a shared account under my reseller they can send 500 emails per hour too correct?
Exactly. If you create another account under your reseller that new account would be able to send up to 500 e-mails per hour.

Please be sure to throttle your e-mails if you are sending more then a couple of dozen at a time. If you don't throttle your e-mails you might be at risk of having your e-mail blocked by one of the mail gateways.
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  #6  
Old 01-24-2008, 07:00 AM
Pazeh Pazeh is offline
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Default Re: Increased Mail limit

Great !! thnx HG for listening to us!!
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  #7  
Old 01-24-2008, 07:39 AM
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kmaw kmaw is offline
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Default Re: Increased Mail limit

don't forget to update this page: http://www.hostgator.com/mailpolicy.shtml
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  #8  
Old 01-24-2008, 04:19 PM
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GatorDaveC GatorDaveC is offline
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Default Re: Increased Mail limit

Yes, please make sure to take a gander at --> http://www.hostgator.com/mailpolicy.shtml <-- before any mailing lists.
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  #9  
Old 01-24-2008, 06:34 PM
dave-dave dave-dave is offline
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Default Re: Increased Mail limit

THANK YOU. I know someone who's looking for a host. I told him hostgator but that limit set him back to search some more. He's still looking so I'll let him know about this.

Thanks for listening to us!
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  #10  
Old 02-13-2008, 09:12 AM
clydd2006
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Posts: n/a
Default Re: Increased Mail limit

This is great!
I may just be going the dedi way in a couple of months. but have enjoyed swamp!
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  #11  
Old 02-13-2008, 08:30 PM
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newview newview is offline
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Default Re: Increased Mail limit

Quote:
Originally Posted by GatorDaveC View Post
Good evening,

I'd like to announce a small change to our server configurations and terms of service regarding e-mail limitations. As a number of users we're interested in having the limits increased quite a bit, we've decided to go ahead and allow up to 500 e-mails per hour to be sent from our shared accounts and systems.

If you have any questions regarding the modifications please don't hesitate to contact our support team.
Have a wonderful evening!


It was taking 12 hours to send mail to my small 1400 subscriber email list.
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  #12  
Old 02-17-2008, 01:57 PM
wii wii is offline
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Default Re: Increased Mail limit

So, what is the correct way of sending 2000 mails via vBulletin mailsystem, when the limit is 500 an hour ?

Thanks
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  #13  
Old 02-21-2008, 03:23 PM
Wondering Soul Wondering Soul is offline
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Default Re: Increased Mail limit

Quote:
Originally Posted by wii View Post
So, what is the correct way of sending 2000 mails via vBulletin mailsystem, when the limit is 500 an hour ?

Thanks
Hi, I believe that vBulletin just like Invision Power Board that I currently use, throttles the mail by default. Sending say less than 50 per cycle, which in IP.Board is classed as 10 minutes, therefore it throttles the maximum mail that can be sent an hour to 300. Im sure that vBulletin also has this mail throttling technique built in! You are able to change the amount sent per cycle but anything more that 50 will overthrow the 500 an hour limit!
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  #14  
Old 02-22-2008, 10:44 AM
ewsg ewsg is offline
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Join Date: Jan 2008
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Default Re: Increased Mail limit

Great!

So, I have one doubt: I am experiencing some "delays" when sending mails, since a few days ago. Nothing very complicated, but I have noted this.

Can this delay be caused by some excessive traffic generated by the increased limits?

Regards, and congratulations to all HG team!
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  #15  
Old 02-22-2008, 10:49 AM
atlan atlan is offline
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Join Date: Oct 2007
Posts: 365
Default Re: Increased Mail limit

I am also.......been bad the past few days. My last post explains what I was told and I was also told that it would not be an issue anymore but I am still having them.

http://forums.hostgator.com/showthread.php?t=27097
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  #16  
Old 02-22-2008, 11:58 AM
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Goddess Dix Goddess Dix is offline
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Default Re: Increased Mail limit

Quote:
Originally Posted by wii View Post
So, what is the correct way of sending 2000 mails via vBulletin mailsystem, when the limit is 500 an hour ?

Thanks
poke around in your vb admincp. there are settings to throttle the email and set the limits in the backend.
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  #17  
Old 02-22-2008, 12:37 PM
Sam Sam is offline
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Default Re: Increased Mail limit

Quote:
Originally Posted by Goddess Dix View Post
poke around in your vb admincp. there are settings to throttle the email and set the limits in the backend.
Where? I've never seen throttling in vbulletin
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  #18  
Old 02-25-2008, 12:18 PM
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Goddess Dix Goddess Dix is offline
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Default Re: Increased Mail limit

vboptions, under email options. there is the "use mailque system" and "number of emails per batch." it's not elegant throttling, but it is throttling.
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  #19  
Old 02-28-2008, 01:28 AM
ickb ickb is offline
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Join Date: Feb 2008
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Default Re: Increased Mail limit

Quote:
Originally Posted by GatorDaveC View Post
Good evening,

I'd like to announce a small change to our server configurations and terms of service regarding e-mail limitations. As a number of users we're interested in having the limits increased quite a bit, we've decided to go ahead and allow up to 500 e-mails per hour to be sent from our shared accounts and systems.

If you have any questions regarding the modifications please don't hesitate to contact our support team.
Have a wonderful evening!
However; you forgot to mention if you are emailing 500 e-mails per hour to be sent from our shared accounts and systems.. and they are all Yahoo email addresses, you basically emailed *NO ONE* because Hostgator can't email Yahoo. Hopefully if the *TOP BRASS* really understands the ramifications something will get done.

Last edited by ickb; 02-28-2008 at 01:29 AM. Reason: for Hostgator *TOP BRASS* only
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  #20  
Old 04-02-2008, 08:22 AM
scareyut scareyut is offline
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Join Date: Nov 2006
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Default Re: Increased Mail limit

What can't Hostgator email yahoo? I use phpList and just checked and found virtually no bounces from emails to yahoo accounts. Am I missing something?
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  #21  
Old 04-02-2008, 08:31 AM
Sam Sam is offline
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Default Re: Increased Mail limit

Quote:
Originally Posted by scareyut View Post
What can't Hostgator email yahoo? I use phpList and just checked and found virtually no bounces from emails to yahoo accounts. Am I missing something?
http://forums.hostgator.com/showthre...ighlight=yahoo
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  #22  
Old 07-11-2008, 02:00 PM
lsalberg lsalberg is offline
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Join Date: Feb 2006
Posts: 13
Default Re: Increased Mail limit

Here's an interesting afterthought about the new MailPolicy. Even though we all love the new 500 emails per hour limitation, the webpage recommends that we throttle our scripts to 1 email per 6 seconds. Wouldn't that be 10 emails per minute, and thus, 600 emails per hour? Am I doing my math wrong?

I use DadaMail on one server for an email list of about 3000. It worked fine in Jan and Feb 2008 when I used it last, but suddenly it's timing out after 40-80 emails and I'm having to restart it. Since I didn't change any settings, I started looking at HG's policy thinking maybe something had changed. My prior setting was 1 email every 30 seconds (120/hour) - which left me room for replies and other business on the server. Apparently a lot of room since I wasn't aware of the new 500 limit (the old limit used to be 200/hour).

Then, I also noticed the 60 POP checks per hour. So, even though I'm FULLY AWARE that a PHP mailsend is not a POP check, I still wonder if somehow that was causing my script to fail. How? Don't ask me. I'm not a sys admin. But the thought occurred to me that maybe the flag for such (internally) is based on some similar level of activity.

So I just altered my settings to send out 10 emails every 5 minutes (which is still 120/hour) but accesses the server less. We'll see how this goes, but it's still a mystery to me about HG's own math above, plus why my script stopped being such a lovable script out of the blue.
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  #23  
Old 07-11-2008, 04:15 PM
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regentronique regentronique is offline
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Location: Quebec,Canada
Posts: 960
Default Re: Increased Mail limit

May i suggest to verify if the time your script is timing out is around xx hour and 9 minutes. Because recently HostGator decided to use a killing script to timeout processes between the 8th and the 10th minute of each hour...

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  #24  
Old 07-11-2008, 09:54 PM
lsalberg lsalberg is offline
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Join Date: Feb 2006
Posts: 13
Default Re: Increased Mail limit

I thought you were joking at first. But you aren't. That's exactly what is going on. Now the real question is how in the world we can run this script if H/G is doing this?

And perhaps another question is.... why? After all, all php email lists that use throttling that are over 500 emails are going to trip into a second hour (at least)... quite often going for half a day or more.

And for anyone following the thread, my idea above didn't have any better effect. It also stopped twice - just between the times listed by regentronique.

Sigh... I grow weary of this. Back to the forum search box with it's 20 second delays. And probably about time to open a ticket on this.
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  #25  
Old 07-11-2008, 10:49 PM
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regentronique regentronique is offline
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Location: Quebec,Canada
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Default Re: Increased Mail limit

I already started a thread on this killing process subject and sent few tickets.

My thread is http://forums.hostgator.com/showthread.php?t=34974

I will post any news there if there is any available...
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