Improving

[mrcgiguy]

A little while back I posted a review that was really not in favor of Host Gator. I've stuck around only because there aren't any better options for dedicated servers...and because the idea of migrating hundreds of domains is not a pleasant thought.

So, it's only fair I suppose that I post another review to state the improvements in support as of late. I've posted a few, relatively difficult, issues for the support to tackle over the last month. Much to my amazement, not only were the solved, they were solved quickly and with very little back and forth (which used to be a big issue). Impressive. Hopefully not spoken too soon, I'm knocking on wood now. It's nice to see that the more difficult tasks are being sent expressly to the higher level techs now. In the past it seemed to be necessary to go unsuccessfully back and forth with a level 1 tech several times before you could get passed on to someone that actually knows something.

Now if they'd only upgrade their old loyal customers to the new dedicated packages they're offering... wouldn't that be a nice way to say "we still want your business"!

[GatorBrent]

You are welcome to upgrade by signing up for the new. That's the only way we can do it as our price is locked in at the dc, and while for new dedis they're cheaper older they won't budge on price.