I'm In Love - But Enom?

[Mooska]

I am so in love with the WHMCS this is going to be the best script yet that I have ever used of all scripts in the world LOL I know exaggeration but I really think that WHMCS creators really did a wonderful job on the script! I myself is a new born PHP writer I do know the basics of it and its a lot of work to write out script I can only image the time and work they put into WHMCS.

Anyhow aside from being in love I did see that we could INSTALL existing clients on the WHM into the WHMCS (what a nifty tool!) but I cannot figure out how do I install domains on my Enom Reseller account without actually ordering the domain? Maybe you can't?

And finally I did go ahead and do a (silent) domain order for one client but it won't connect Enom, when I put in the Name Server it keeps telling me that the IP does not match? I cant remember the error but I cant get it to connect with my enom reseller. Anyone got advice on that?

[tsacinc]

You should write a testimonial for them!

~Artemis

[MommasHstg]

Originally Posted by Mooska

I am so in love with the WHMCS this is going to be the best script yet that I have ever used of all scripts in the world LOL I know exaggeration but I really think that WHMCS creators really did a wonderful job on the script! I myself is a new born PHP writer I do know the basics of it and its a lot of work to write out script I can only image the time and work they put into WHMCS.

Anyhow aside from being in love I did see that we could INSTALL existing clients on the WHM into the WHMCS (what a nifty tool!) but I cannot figure out how do I install domains on my Enom Reseller account without actually ordering the domain? Maybe you can't?

And finally I did go ahead and do a (silent) domain order for one client but it won't connect Enom, when I put in the Name Server it keeps telling me that the IP does not match? I cant remember the error but I cant get it to connect with my enom reseller. Anyone got advice on that?

I recently had the same issue and resolved it. I was told by HG that we actually have a retailer license not a reseller license. What this means is once the customers sale has been approved via cc, you must have a cc on file with Enom. Then, simply register their domain name for them with their information that was supplied to you through the original sale. It takes about 3 days to process the domain before it is legally theirs. You receive you money from the original sale, then you are charged for it at Enom. You use the clients fees to pay Enom. The reason for this is because if it were a reseller account then someone could purchase 1,000 domains from you at no refund so you would get stuck with the bill if it turns out to be a cc fraud. The fraudster owns 1,000 domains at your expense because their are no refunds on puchasing a domain. Doesn't sound like good business practice to allow automatic registration. I'm only speaking from what I've learned so far. If anyone can elaborate, please do. Hope this helps, Carolyn

[Goddess Dix]

you can add domains to customers in the system without renewing their domain. there's a step-by-step here - http://wiki.whmcs.com/Importing_Data...g_Domain_Entry

also, enom must have your ip address on file to accept automated orders from you. that's probably your error. if your ip has changed (like, say, you got a dedicated ip to run under ssl, for example, like i did), you'll need to contact enom to update that info.

i'm also not clear what you mean by install on your enom reseller account. do you mean get the info in whmcs, or do you mean transfer the domain to enom? if you're transferring the domain to enom, then yes, you'll have to pay for another year and it will extend the registration.

[Goddess Dix]

Thanks for outlining what you've learned so far, Carolyn! I'm working on learning a lot of this myself, and that was a very nice explanation!

[txkhomes]

WHMCS offers a free domain account where you pre deposit funds to order domains

[supernix]

Actually you can get a refund from a registrar. They are cracking down on that though due to what they call domain tasting. Which is where people have in the past registered domains and then made a habit of asking for a refund just to pick a name then uses it momenarily and then drop it. You should be able to find out the whole story by Googling "domain tasting"
Also read:
http://en.wikipedia.org/wiki/Domain_tasting

[BrianH]

Originally Posted by MommasHstg

I was told by HG that we actually have a retailer license not a reseller license. What this means is once the customers sale has been approved via cc, you must have a cc on file with Enom. Then, simply register their domain name for them with their information that was supplied to you through the original sale. It takes about 3 days to process the domain before it is legally theirs. You receive you money from the original sale, then you are charged for it at Enom. You use the clients fees to pay Enom.

I'm debating about whether to set up an enom retail account or reseller account. This explanation was very helpful, thanks!

I still have a question about using enom retail instead of reseller. I understand that if I use the retail account, I won't have the enom api for whmcs. So, how do customers register domain names? Do I just set up a package for domain registrations? Also, without the api, does that mean I have to also disable the domain checker? or is there a way to use domain checker without the api? Without the domain check feature, I'm concerned that customers will try to pay for domains that are not available. I'd like to hear how others handle this.

[Goddess Dix]

Originally Posted by BrianH

I still have a question about using enom retail instead of reseller. I understand that if I use the retail account, I won't have the enom api for whmcs. So, how do customers register domain names?

you'd have to do it manually.

Also, without the api, does that mean I have to also disable the domain checker? or is there a way to use domain checker without the api? Without the domain check feature, I'm concerned that customers will try to pay for domains that are not available.

I don't think so, but it would be easy enough for you to test on your WHMCS. Basically, you can have the domain ordering options but not be connected to the API. So when somebody ordered and paid you, you'd have to truck over to eNom yourself and do the registration.

I'd like to hear how others handle this.

I got the reseller account. The deposit goes towards future name purchases and the automation makes my life easier. So it was a reasonable investment in my business.

[BrianH]

Originally Posted by MommasHstg

someone could purchase 1,000 domains from you at no refund so you would get stuck with the bill if it turns out to be a cc fraud. The fraudster owns 1,000 domains at your expense because their are no refunds on puchasing a domain.

Thanks Dix. I like the idea of automation, but the above quote raises concerns with me. I'll check with enom and see what I can find out about their fraud/refund policies.

[Goddess Dix]

first of all, domain orders in whmcs go pending to be released before being ordered and you get email notification, provided you have it configured that way. secondly, domains will not be purchased from an enom reseller account even if you release the order if you don't have the funds for it. so unless you have 8 or 9 grand sitting in your enom account, this isn't going to happen. check the whmcs docs on how it works before making a determination of how "dangerous" it is.

[BrianH]

Working on it. Thanks.

[risrik]

Very helpful conversation. I am going to stay with the retail account for the time being and do each registration manually. After a while, I'll re-evaluate and get the reseller account to automate the process if it's needed. I don't think there's anything wrong with doing it manually if you don't get that many domain orders either because you're just starting out or if domains aren't really a main product you offer.

[Tracy]

Dix,

Elaborate on the automation process of having an enom reseller account. Does that imply that ppl could register a domain through you without 'you' manually doing it? If so, cool!

And is there a way to automate someone ordering web space from you? Ex. They're at your site and want to order 'Pkg. B'. Is it possible to setup a way for them to 'order' 'click' and 'voila' have a cPanel account setup automatically with their chosen user/pass... and have an automated email sent to them with this information, and containing links of how they would login this account they just created?

Thanks,
Tracy

[BrianH]

Tracy - both of those things are possible using WHMCS.

[Goddess Dix]

yep, that's what whmcs does - automate this! in the case of domain names, i have my whmcs to make the orders pending until payment comes thorugh, at which case the order is executed.