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#1
03-26-2008, 07:43 AM
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I hve a EXPERIENCE.
I transferred my previous hosting to hostgator on 20 March 2008.
Unfortunately, till now, I cannot see my site yet. I am fully boiled-up with the stupid support teams from Hostgator, asking me numskull questions. I have to wait 5 hours or more for a reply............ This is REALLY ABSURD. After so many reviews from everywhere, I thought I can have a reliable hosting BUT this is WORST than my previous cheapskate hosting. I AM REALLY REGRETTED. Ian Singapore 
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#2
03-26-2008, 08:16 AM
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Re: I hve a BAD EXPERIENCE.
Do you have a ticket number so we can look into this further for you?
__________________
Wesley  Hostgator / SEOhosting Sales Manager / Forum Administrator
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#3
03-26-2008, 08:21 AM
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Re: I hve a BAD EXPERIENCE.
Sure Sir,
Ticket ID: QDK-2519960 I hope it can see my domain and URL as soonest. Thanks you. 
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#4
03-26-2008, 08:51 AM
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Re: I hve a BAD EXPERIENCE.
Ian, per our conversation we found out that this problem is caused by the dns not fully propagated. I've updated your ticket with further details. If you have any other questions, feel free to give me a call at our 866 # or reply to my last email.
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#5
03-26-2008, 09:04 AM
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Re: I hve a BAD EXPERIENCE.
Thank you, Josh B (Hostgator Support) for your great assistance in calling me earlier.
 Your FULL explanation was clear, tactful, useful and helpful, for someone like me who is impatient and know NUTS about any server thingy.  .Your kind service make me feel confident to be a Hostgator customer. Once again, THANK YOU, Josh BWell, I have to wait for my domain to be fully propagated here in Singapore soon. HOPEFULLY.....
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#6
03-26-2008, 02:18 PM
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Re: I hve a BAD EXPERIENCE. [Resolved]
Can we go ahead and change this thread to a positive experience?
__________________
Wesley Hostgator / SEOhosting Sales Manager / Forum Administrator
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#7
03-27-2008, 10:35 AM
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Re: I hve a BAD EXPERIENCE. [Resolved]
Sure.... BUT not till I can view my website being FULLY propagated.
Thanks.
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#8
04-01-2008, 11:47 AM
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Re: I hve a BAD EXPERIENCE. [Resolved]
Quote:
I can view my website. Thanks to Brent .(I assume the Big Boss himself...?) After he replied my tickets, I quickly informed my ISP. Few hours later, I can view my website.... Now, it's working perfectly...............  Gosh, the uptime/speed was GREAT....! Well, sometimes, Customers do get really pissed-off when there is a lacked of information and long-time waiting.  Sorry for my harshness....... Lastly, I would like to say million thanks to Josh B and the "Big Boss" for their kind assistance.  Ian Singapore p/s: For your info, I am advertising Host Gator banner in my website. I hope it's okay for me to promote Host Gator. Thanks.
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#9
04-01-2008, 01:04 PM
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Re: I hve a BAD EXPERIENCE. [Resolved]
Quote:
We're glad everything is now working for you 
__________________
Wesley Hostgator / SEOhosting Sales Manager / Forum Administrator
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#10
04-01-2008, 10:51 PM
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Re: I hve a BAD EXPERIENCE. [Resolved]
Dns is completely random when it comes to propagation. If I had the magical powers necessary to control it I'd be playing the lottery. =)
__________________
Gators love marshmallows.
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#11
04-02-2008, 03:18 PM
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Re: I hve a Wonderful EXPERIENCE. [Resolved]
Quote:
Hehe... Everyone do want a magical powers..........  Better, if I can find a Genie in a bottle.....  so all my WISH...comes true.........
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