Hostgator went out of their way

[mrcgiguy]

I've been running a dedicated server with Hostgator for over 5 years now. For the most part everything has been good. When trouble has occured, generally tech support has been reasonably quick to respond.

Last month there was some server down time that went far longer than what I deemed reasonable (3+ hours). Mostly, it was the lack of communication and attention to the urgency of the problem that really bothered me. I have some clients who's business comes to a screetching halt when the server is down. And when that happens, they let me have it. I in turn rely on expedience from Hostgator. In this situation they dropped the ball.

So, I had a really bad/very frustrating experience and I let Hostgator know about it. And what occured afterwards is something that every business should take note of. Not only was I contacted by a customer representative, but also by Brent the CEO of Hostgator. It's not often these days that a CEO of a company Hostgators size personally takes the time to see to it that an individual customer is taken care of. But that is exactly what happened.

Hostgator went above and beyond to provide my business with a better solution for the future. They spent the better part of two late nights/early mornings upgrading my server and ensuring that downtime was kept to a minimum and that the downtime that was required was done during off hours so not to disturb my clients businesses.

Thank you Hostgator for restoring my confidence in your company, as well as the server that is the backbone of my company.

[GatorDHanna]

Thanks for your review. I'm glad to hear that your issues were resolved and that we were able to help you out.

If you have any other questions or concerns in the future, don't hesitate to let us know.