HostGator support and features

[Shakkan]

I have been shopping for hosts for around a week and even though HostGator was always recommended across the "legit" review sites, the lack of Windows shared hosting was being a turn off since we use ASP.NET and don't need dedicated hosting.

After I was informed that Windows shared hosting had launched, I called a few times (sorry about that to ask some pre-sale questions to make sure all the features we absolutely needed were available (as a matter of fact, we will cancel the previous provider within 30 days because of lack some basic features). The support/sales staff was -very- nice and helpful, no waiting on the line forever either (worst was 4min I think).

So I decided to go ahead and subscribe. I encountered an issue with DotNetPanel which HostGator, again, was very fast to respond to. They reproduced the problem (instead of ignoring it), submitted a ticket to DotNetPanel and of course fixed my issue in a timely manner.

I also submitted a site transfer request yesterday evening and it was processed during the night and is still ongoing as we speak. I even receive personalized status updates about how the transfer is going even though I really wouldn't expect nor require that much. One last thing I noticed is how fast HostGator is compared to the previous host we tried (for a very short time I must say).

I must note that it's only been 1 day so it's still very early to make a complete review but if HostGator continues providing that level of service and uptime is there, I'm a happy camper and will move my personal web sites to HostGator.

[GatorDHanna]

Welcome to HostGator! I'm glad to hear things are going so well. Please don't hesitate to let us know if you need anything.