Host gator hosting is very very bad!!

[verybad]

I change my hosting to hostgator Yesterday, but they suspend my account after one day, and they no notice me!! I dont know why!!! very bad!!!

I loss many traffic !!!!! My site got about 70,000 visitor daily !( my site on alexa ranking is top 1000 ) you can check it!!!!



I Will not use this hosting again!!! very bad~~~!!

I dont knot why many ppl like this bad hosting!

[Sam]

If you have 70.000 hits per day then i can understand why they suspended your account. shared hosting is not for you if you have that many visitors you need a dedicated. because you will use tonnes of cpu etc,

[ldearing]

you're trying to put a size 13 foot into a size 4 shoe.... of coarse it won't work.... it doesn't fit. hostgator cannot be responsible for that. if you indeed have that kind of traffic a dedi is the only way you can go. re-evalutage your scale and needs, don't be cheap, and give it another try!!

[noonoo]

Originally Posted by ldearing

you're trying to put a size 13 foot into a size 4 shoe.... of coarse it won't work.... it doesn't fit. hostgator cannot be responsible for that. if you indeed have that kind of traffic a dedi is the only way you can go. re-evalutage your scale and needs, don't be cheap, and give it another try!!

I agree with what your saying but using your analogy, Hostgator is telling its customers the shoes are size 13, its only when they try they find out its size 4.

If a potential customer sees on offer 200GB of space and 2000GB of bandwidth then they will presume thats what they can use. This guys website might have been using less that half of what the hosting package offered so of course he's gonna be upset that his account was suspended.

Maybe they could tell the customer the shoes are size 4 from the start.

[Sam]

If he read the HG's TOS he would see that he aint aloud to use more then 25% of system resources for more than 90 secs.

[noonoo]

How would a customer check what they are using, what can they reference it against, where is the data showing what typically uses xx amount of cpu for xx seconds. The only way to know you have gone over that is when your suspended.

How can a company offer a product knowing it cannot ever be used, unless something changes all it can lead to is unhappy customers and a bad reputation. It would make much more sense to offer packages that are realistic and people could use without risk of such easy suspension.

At the end of the day it does not affect me, i have a reseller account and i know what to expect from it, but you cant blame people for being upset when they try to use what they have bought and end up suspended before they are even half way.

[tomowa]

How can a company offer a product knowing it cannot ever be used, unless something changes all it can lead to is unhappy customers and a bad reputation. It would make much more sense to offer packages that are realistic and people could use without risk of such easy suspension.

It could be used, if you are just serving up static pages.
Yes, HG is dumb for offering up such outrageous packages, but they had to to continue to compete with all the other low budget hosts.

But people also have to be smart enought to say, "hey, 200gb of space, thats like ¼ or ½ of a whole server, am I getting a deal or what, for only $14.95 a month." The motto is 'let the buyer beware', and I'll add to it, be a bit educated.

Certainly the fella who just moved his 70,000+ hits a day site here, had to leave another host for some reason......that is the part of the story the newbie's that come here and there first post is a rip a new *hole about HG they never tell about.

Whats real funny, is all those that post their 'ripping review', take the time to do it, because you know it's not going to change anything, it just makes them feel good to 'stick it to the man' .

Originally Posted by noonoo

How would a customer check what they are using, what can they reference it against, where is the data showing what typically uses xx amount of cpu for xx seconds. The only way to know you have gone over that is when your suspended.

The general idea is to use common sense. If your site is getting 70,000 visitors (let's remember the difference between hits and visitors) per day, it probably isn't suitable for a shared hosting environment.

Most people should be able to eyeball this and figure out what will (or won't) work in a shared environment. If you're considering signing up and aren't sure if your site is acceptable, you can always email support and we'll do our best to see if it will work with our shared/reseller packages...

[noonoo]

Originally Posted by tomowa

It could be used, if you are just serving up static pages.
Yes, HG is dumb for offering up such outrageous packages, but they had to to continue to compete with all the other low budget hosts.

Many of the budget hosts use excess cpu usage as the excuse for suspending an account when the real reason is the customer simply uses either too much disk space or bandwidth, there was no profit in hosting them. Hostgator runs the risk of being tarred with the same brush which would be a shame. Hostgator does not need to compete, most people only stay with these budget hosts for a year before they are either suspended or fed up with slow, unreliable webspace.

Originally Posted by tomowa

But people also have to be smart enought to say, "hey, 200gb of space, thats like ¼ or ½ of a whole server, am I getting a deal or what, for only $14.95 a month." The motto is 'let the buyer beware', and I'll add to it, be a bit educated.

The problem is because most hosts are now offering these packages its become the norm, people no longer see it as a good deal they just expect it. Most customers are not educated in webhosting, they dont know whats involved so they think they can actually use whats on offer, they just dont realise 200GB is a big chunk of a server.

Lets say he was getting 70,000 visitors a day which resulted in 800GB of bandwidth being used a month, he might have thought a 2000GB plan was more than enough for his needs.

As i said earlier i have been involved with hosting for many years so know what to expect for my money but i can see why many people are getting annoyed. I hope Hostgator does not go down the same road as some of these budget hosts i have always tried to avoid.

[slapshotw]

Originally Posted by verybad

they no notice me!! I dont know why!!! very bad!!!

Maybe you should've used more exclamation points to grab their attention...

[brianwiz]

This is a very interesting topic. I moved hear because of the package have had no problems. But how do i find out the CPU Usage? That would be nice to know since im adding more sites and excepting more traffic.

Im only generating 6k hits a month on my sites now with my chat room the main usage. So when should i start to get worried?

[slapshotw]

Originally Posted by brianwiz

Im only generating 6k hits a month on my sites now with my chat room the main usage. So when should i start to get worried?

You should already be worried. From the HostGator Terms of service:

Originally Posted by hostgator terms of service

User may not:
...
b) Run any type of interactive real-time chat applications that require server resources.

[brianwiz]

Thats interesting since I asked that question before i signed up to clarify that and i was told i could as long as it was not outragous. Will have to look into that more before i re-up

You did not show me the whole TOS:

Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.

My Chat room is enbedded on my site but registration and everything is hosted by that software developer. If im reading that correctly which is probably how i and the people who answered my qustions last year around this time read that.

But again interesting comment looking into it

[phatchopolis]

I've wondered myself about the no chat rule. As there are 2 seperate chat options included in cPanel.

[Serra]

Actually, I think the chat rule is a little strange. I'm fairly sure that running a chat room on the server is ok as long as its not a stand alone program like an IRC.

Likely it has much less to do with resources than it has to do with who is responsible for the content. If it is hosted off-site, its someone else. If they are hosting it, then it may be them!!!! (just had to use those!).

I'm also fairly sure they scan for IRCs and things like that and pop the ones they don't want running on their system.

[charlesgan]

Originally Posted by verybad

I change my hosting to hostgator Yesterday, but they suspend my account after one day, and they no notice me!! I dont know why!!! very bad!!!

I loss many traffic !!!!! My site got about 70,000 visitor daily !( my site on alexa ranking is top 1000 ) you can check it!!!!



I Will not use this hosting again!!! very bad~~~!!

I dont knot why many ppl like this bad hosting!

first day account suspension? you might read this article of mine. i face the same prob, but after call hostgator to verify account. account activated back.
http://www.hostgatorreview.org/hostg...equired-email/

[Raptor235]

host gator along with all other companies is shit... they promise you the moon and when it comes time to deliver they make up excusses because they can't handle what they sell... it's pure bullshit... I've been down now with 10 websites for 24 hours with nobody trying tohelp me...

[quietFinn]

Originally Posted by Raptor235

host gator along with all other companies is shit...

So actually you are saying that wherever you go the same will happen to you...
I believe that at least some of us have learned the lesson: read the SMALL print TOO!

[Serra]

I've agree HostGator and everyone sucks... none of them will give me something for nothing or everything for almost nothing..

[GabyZ]

70.000! Lol! Get dedicated... for that number of visits i think that the cash for a dedicated server isn't too much..

[Shades]

Well, what if you start small and the site grows...

are you ppl saying that the numbers about bandwidth is just a con? For example, is anyone with a hatchling account really using 50gb bandwidth a month, or do they get suspended before they reach that limit?

I picked hostgator because I'd read some good reviews about being honest, but reading this thread makes me slightly worried.

How on earth can you know how much CPU you use.

[Serra]

Originally Posted by Shades

are you ppl saying that the numbers about bandwidth is just a con? For example, is anyone with a hatchling account really using 50gb bandwidth a month, or do they get suspended before they reach that limit?

No, the bandwidth isn't a con. Hostgator provides that much bandwidth and users can use it. The trick however is that anyone with any knowledge about these kinds of things will tell you that it is difficult to use that much bandwidth without running into CPU usage problems. Any site that uses a lot of mySQL will exceed CPU before they exceed bandwidth.

Originally Posted by Shades

I picked hostgator because I'd read some good reviews about being honest, but reading this thread makes me slightly worried.

If you came to Hostgator with the idea that you can run a website that gets 70,000 visitors a month on an account for $6.95, you have made a mistake. Its impossible here, its impossible anywhere. 90% of the people who come here and get suspended right away are coming here because they were warned/suspended at their last host and are just trying to find a host that will ignore the fact that they are usage hogs. Hostgator, isn't that host.

Originally Posted by Shades

How on earth can you know how much CPU you use.

You can't tell how much CPU you are using. That is a problem. Everyone knows its a problem, but with Apache and mySQL, there isn't a good way to track CPU usage for individual users that doesn't take a TON of CPU to operate. (in other words, it costs so much to know that information, it just isn't available).

The basic guidelines that everyone uses work here. Ignore the amount of bandwidth that an account "says" you can use. Likely, you can't reach that amount on any system. Its simple impossible. In the old days, it was possible, when bandwidths were 10gb or 5gb, but at 200 or 500gb, not going to happen. The problem is that storage was very expensive a few years ago. An account with 100mb was huge and expensive. You got 100mb and 1gb of bandwidth. Now that storage is cheaper, you get 200gb, well, it wouldn't work to have 200gb of space and 1gb of bandwidth, so they expanded that to match. Doing so, made it outside of the possibility of actually reaching that bandwidth in most cases.

Generally, if a site gets more than 15,000 visitors a month, it isn't a good fit for shared hosting. It doesn't matter how much bandwidth or space it uses, total visitors has always been the factor that limits users.

[Sam]

Can you not tell how much cpu you are using in shell by typing in "top"

[quietFinn]

Originally Posted by _Sam_

Can you not tell how much cpu you are using in shell by typing in "top"

httpd is running under user "nobody", so "top" does not really tell much.

[PsiPro]

Originally Posted by _Sam_

Can you not tell how much cpu you are using in shell by typing in "top"

And you need SSH to use it, and you need the skils to be able to read the output. If you are on a dedicated use the "CPU/Memory/MySQL Usage" link to look as past days usage.

Shades,
don't be put off by this, becasue they suspend people like this guy to protect people like you with up and comming websites.