HG Support is very good

[Kimbot]

HI Forum.

I feel obilged to post this message.

I have been with HG a year or so now, Dedicated Server even.

I should know what I am doing, most of the time I more or less do know what I am doing.

Couple days back I was in shell and initiated a rather nasty sort of "kill all procesess on server now" command. Just a misinformed mis-type.

Accidental mix up of syntax at mey end, result was over 100 commercial and working websites went offline.

On top of that, I personally had messed up the email contact in my support account with HG, so could not get or read responses to support tickets.

Never-the-less: My server was down, I could not remote boot, I had messed up my contact email for supprt tickets, but HG staff stuck thru it for me and using online chat and yahoo email addresses did the big reboot a few times and got me sorted again.

This was my stupid error, but HG got in there with me, in pretty good time, and sorted the problem for me and with me.

Cheers HG support..

Also big cheers to many of the folks in the HG forum, best damned user forum in the bloody world? And YOU know who I am talking about.

My server and my clients were only offline for a short time.

HG stepped in, no matter who was or was not in error. I personally know of companies that would have just let me sit on this one, for days...

Well, that is my five cent payback HG, OK mai? Good Service - End Of Story.