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#1
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I just felt a need to post this one. (got tired of seeing previous thread up there)
I have been doing web hosting and website management for my clients for about 8 years now. Over those 8 years I have used the services of many hosting companies. I have resold for very large companies, very small companies, middle sized companies, tiny private companies.... many. As far as the quality of the hardware at HG, their DataCenter is The Planet and I hear from good sources that The Planet's datacenter is one of the best in the world (short of those of the CIA, NSA and friendly folks like that). Support here at HG? Do you want to hear the horror stories about some of the REALLY BIG companies out there. Wanna hear about me waiting as much as 5 days for a reply to a ticket or support email? No. I would gladly recommend HG to anybody, but I also recommend that one should study a bit about hosting, servers, linux and stuff FIRST. Not a lot, not like a degree worth of studies, just touch on the subjects... So you have a vague idea of what you are getting into. Running a system, even on a reseller, does not come naturally to any human. There IS a learning curve and we must all go up it to get where we are going. There is no secret to this learning, it is a simple thing named "reading". Just read a lot and then you don't ask support many questions anyway. And all that is not to mention the excelleng gang of crazies on this forum who can and do anwser most questions posted here very quickly and in the most friendly manner. All in all I would say to many people "don't waste your time finding another hosting company - just go do some reading and stick with HG" When I moved from Company X Hosting to HG the move was smooth, HG helped me a lot, the forums helped me a lot, answered all my "how the hell do I move that" questions. My dedicated server at HG is running 100% uptime every day now (so far) Just my five cents worth. Cheers
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KimBot Kim Carter - Carsena Web Services Koh Samui - Thailand www.carsena-tech.net www.carsena.net www.carsena.com |
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#2
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Kim,
Thank you for the five cents worth! ![]() We truly appreciate your kind and thorough comments about our service. If you have any questions or concerns don't hesitate to contact us at support@hostgator.com. Have a great day! |
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#3
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Hey GatorDave,
I just wish some new users would simply RTFM before they come whinge here .I see that many times it is simply a lack of simple, easy-to-find knowledge that causes users to issue a lot of support requests and subsequent complaints. If only they would do the magic thing - read. I sometimes wonder which part of "read" they don't understand. I get this with my own clients ;-( Boring. Cheers
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KimBot Kim Carter - Carsena Web Services Koh Samui - Thailand www.carsena-tech.net www.carsena.net www.carsena.com |
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#4
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Kim,
Each user has different levels of technical knowledge: Sometimes even reading the manual can be confusing for them due to the terminology used. We have no problem answering questions small or large.
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