HG responds to 8 positive reviews

slapshotw · #1 09-20-2007, 07:51 PM

Does anybody else find it a little fishy that HostGator responded "thanks" to 8 reviews today, some almost 2 months old? Just happens to be that when you reply to a thread, it gets pushed up, so now the reviews section leads off with all the good ones?

Maybe I'm just a big conspiracy theorist though

gtgeorge · #2 09-20-2007, 07:55 PM

Quote:

Originally Posted by slapshotw

Does anybody else find it a little fishy that HostGator responded "thanks" to 8 reviews today, some almost 2 months old? Just happens to be that when you reply to a thread, it gets pushed up, so now the reviews section leads off with all the good ones?

Maybe I'm just a big conspiracy theorist though

YES I noticed the flood. Brings all the good to the top ehh? Oh well, good marketing ploy anyway.

gtgeorge · #3 09-20-2007, 07:57 PM

11 and counting

kmaw · #4 09-20-2007, 08:37 PM

I thought it fishy too... They were all positive reviews which never got acknowledgment from HG (which is a big no no)... some of which was probably in part during the transition from Jay to Wesley.

I guess it's better to suck it up now and acknowledge them rather than letting them go unnoticed...

chaloupe · #5 09-20-2007, 08:39 PM

he replied to 4 in less than 1 minute..

regentronique · #6 09-20-2007, 08:52 PM

Quote:

Originally Posted by chaloupe

he replied to 4 in less than 1 minute..

It looks like a series of "message pasting" so it is easy to paste in 4 message in one minute, but it is neither very personal or delicate to do this to the review author!

More a positive PR campaign than anything else...

esl · #7 09-20-2007, 09:22 PM

LOL, I just noticed this before coming to this thread... hmm. Interesting!

gwyneth · #8 09-20-2007, 10:27 PM

Strictly speaking, "showing negative reviews" does not preclude bumping the positive ones or making sure the negative ones are on subsequent pages.

Yuck.

PS: Makes me want to do a negative review, just concerning that practice.

YukonMaster · #9 09-20-2007, 11:22 PM

Yes but at least they keep them there, I know, when looking for a host, I go a few pages in to see what I can find. Plus, it could be just to let them know that they are being heard, because if you notice, the negative reviews require a response so they can fix the issue, positive reviews in general, are already satisfied with the service so there isn't much to talk about.

gwyneth · #10 09-21-2007, 12:23 AM

Quote:

Originally Posted by YukonMaster

Yes but at least they keep them there, I know, when looking for a host, I go a few pages in to see what I can find. Plus, it could be just to let them know that they are being heard, because if you notice, the negative reviews require a response so they can fix the issue, positive reviews in general, are already satisfied with the service so there isn't much to talk about.

Yes, but HG is good enough not to have to be review whores--and whether or not that's the reason for bumping the positive reviews, it gives that impression.

***GatorPatrick*** · #11 09-21-2007, 04:41 PM

I just feel that every thread in our review forum deserves a reply. Be it negative or positive. I did not want to give the impression that we are fishing for good reviews, but I also did not want to give the impression that only the "squeaky" wheel gets the oil. It seemed to me that only our negative threads were getting attention.

esl · #12 09-21-2007, 05:15 PM

Quote:

Originally Posted by GatorPatrick

I just feel that every thread in our review forum deserves a reply. Be it negative or positive. I did not want to give the impression that we are fishing for good reviews, but I also did not want to give the impression that only the "squeaky" wheel gets the oil. It seemed to me that only our negative threads were getting attention.

Nicely said and good point.

YukonMaster · #13 09-21-2007, 05:16 PM

Quote:

Originally Posted by esl

Nicely said and good point.

I agree .