HG - Kudos & thanks!!!

[MCK]

Here's my story. Apologies in advance for the length...

Used BlueHost for many years to run a few non-commercial forums etc. Thought I was a loyal customer who would get some higher level support if & when needed.

Then one day a hacker got in my site and planted some phishing content. BlueHost was not aware at all but I got a nasty email from Google telling me about the phishing content and warning me that my site will be off Google search results to protect the innocent.

Not knowing how best to secure my site I asked BlueHost to help. Next thing I know I received a real nasty message from BlueHost telling me that my account has been de-activated due to my non-compliance with their TOS which clearly states hosting phishing content is not allowable.

Took a deep breath and explained the situation once again and asked for help. They replied stating my account can be reactivated once the offending content is taken off but they would do nothing to help secure the site in other words fix the root-cause. Its funny how they didn't even know about the phishing incident in the first place and how I told them about it but they chose to treat me as the offender...

Well, I deleted the offending content and BlueHost re-activated my account. Within couple days the content in question was back and my account was de-activated again...

At this point I looked around and came across HostGator. I had had enough of BlueHost indifference. I asked HostGator what they would do in a situation like this and they told me that their security team would help the customer clean the site up and secure it as best as possible. I asked them if they would help me with my already hacked site and they said sure, bring it over.

So here I am... Site moved to HostGator, cleaned & secured and its been a few months now without anymore nightmares...

Thank you HostGator and begone BlueHost... Can't believe I helped pay your salaries in a small part for so many years!