Go Back   HostGator Peer Support Forums > Public Forums > Customer Reviews

Notices

Reply
 
Thread Tools
  #1  
Old 01-04-2011, 05:54 PM
patteey patteey is offline
Hatchling Croc
 
Join Date: Dec 2010
Posts: 1
Positive HG, where have you been

Hi all,

We heard about you, but continued to join our friends in any affiliate hosting opportunities; we should have been with HG a long time ago. We (my partners and I) have been switching hosting companies for the past five years, or more, for one reason or another which were related to some level of dissatisfaction. We were at wits-end of trying to find a hosting solution, and was going to give up for a while and remain with the hosting company of who we were with. We went from a volkswagen to a mercedes when we joined HG; the VW was ok, but HG top all of our hosting experiences. We have been with HG for about two months or more now. I know how skeptical I felt about switching to HG. The thought that plagued our minds, mostly, was that HG is just another hosting company that is, probably, not much different than the other highly ranked companies.

When we first started with HG, we partners agreed to keep the ratings at a 10-extremely likely to recommend and a 7 on support, until we could better assess our interactions. I contacted HG an awful lot for help, and, after a while, to our amazement, we realized that they are really consistent top quality support all the way around, which our 7 rating went to a 10. I am extremely happy to say that I report back to my partners completions resolutions and the staff professionalism is unbeatable. We have only experienced text chat, sales and support, which is the contact that I (we) prefer and submit a support ticket when needed.

We love you HG, keep up the great job, both sales and support! A special big thanks goes out all the support staff whom I have personally had contact with.

Happy customers we are!!!




Kirkland Lofton
Denise Benson
Patteey Brown
Reply With Quote
  #2  
Old 01-26-2011, 11:21 AM
GatorJoshL's Avatar
GatorJoshL GatorJoshL is offline
HostGator Staff
 
Join Date: Nov 2007
Posts: 1,400
Default Re: HG, where have you been

Good morning,

I wanted to thank you for taking the time out of your day to post this review about our support staff. If there is anything ever that I can personally assist you with please feel free to PM me here on the forums!
__________________
Josh Loe
Director of System Administration - Austin
HostGator.Com / SeoHosting.Com
Reply With Quote
Reply

Bookmarks

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump

All times are GMT -5. The time now is 04:26 AM.