HelpDesk Software

LadyLarke · #1 08-17-2005, 03:02 AM

Just wondering what Helpdesk program you might use for a Customer Support ticket system. Looking for suggestions. Free would be nice.

iainr · #2 08-17-2005, 03:16 AM

Fantastico has a few good ones - I researched them all a few weeks ago. Pick your selection from the "Customer Relationship" category.

PHPSupport Tickets - http://www.phpsupporttickets.com/ - looks pretty decent.

LadyLarke · #3 08-17-2005, 11:55 AM

Thanks, but I tried the Fantastico Support Logic. It seems to do all I need to. After having tech support figure out why my email pipe was coughing errors, all seems fine.

iainr · #4 08-17-2005, 12:25 PM

Support logic is very good if you just need a very simple helpdesk =D

Glad you got sorted

LadyLarke · #5 08-17-2005, 03:30 PM

Simple is good. Simple also usually indicates that it is highly customizable. I found this to be true for SupportLogic