i have been waiting 3 days for a respond from sales ands tech support

[plana2b]

since i have signed up for a resellers account the communication between sales, support to me has nearly all but vanished.

in the last three days i have
emailed tech support, sales and talked with live help
my requests are simple yet still i cant seem to get any response.

i need autopilot and the license key
i need confirmation wether my other hosting packages are closed
now that im a reseller i can host them my self.

i went to the cancelation page on hostgator and filled out the sites that i needed to cancel but still i have no confirmation
i also went to the page for requesting autopilot but still i have not received
any instructions.

when i wasnt a reseller help was on hand 99.999% of the time.
all this advertising about GREAT customer care and resellers will be walked through thier problems for FREE, i really find this hard to believe.

i really like your setup here and the things you do (except not responding to mails)

hostgator im simply asking for a tiny bit of help
its not like my questions are on a rocket scientist level, is it?

thanks
my user name is n3t1xwh

"Hostgator is not a bad company, this is just my current situation"

[Stef]

Hi,

I will ask someone to look into this and post here.
If you have any support request ticket numbers please add them here too.

Thanks for your patience,
Stef.

We answer all emails to sales and support, are you submitting with a free mail account that could be trashing our responses, what are your ticket IDs for those requests?