happy......

[voodoodesigns]

Well I was with GoDaddy and that was a huge let down... They are so locked down that nothing works there.

So then I found HostGator which I will say is much faster and better support however with that being said......

One of the main reasons I moved here is because we are trying and I stress that word "trying" to use OSTicket which you can install direct from Fantastico. The problem is that the software does not work. For one the version on there is out dated. However even if you download and insall the new version that does not work either. It will allow you to log in however as soon as you try to do anything it takes you right back to the admin login screen again. And to top it off.... Its random. So it might work for a day or so then it will not work again for 3 to 4 days. I have spoke with support about this over and over and over... I have also spoke to the developers about this over and over and over...
All I get from both sides is one pointing the fingure back at the other.

Now yes I know this is a free package and that HostGator does not support this even though its in the pannel but what drives me nuts on this whole so called Fantastico thing is half the hosts out there use that as a selling point yet they don't support the stuff on it and then they have something on it that does not even work and that burns me. The fact is, if it does not work then it should not be listed as thats the whole reason I moved here from GoDaddy.

I do not know if HostGator has any control over what scripts can be displayed in there or not but if so... PLEASE remove OSTicket as it does not work at all on here.

My ticket on this issue: JBP-2588565

Thanks for letting me vent... Now to decide what to do...

[GatorJoshL]

I will check this ticket out tomorrow, unless someone sees it before I do. I assure you we will do our best to get you going.

Josh L.

[GatorBrent]

Is this still a problem for you? I looked at your ticket and it looks like it's been resolved. Can I update your experience to be a positive one?

[voodoodesigns]

Well I REALLY wish there was a way to change the rating on here.

The staff at HostGator took the time today to call me and to work with me to get this issue corrected. They also found that the issue was with the code from the developer.

I have been with GoDaddy and some other big names but after the support I have got from HostGator I can say I will never use another host again. HostGator has the best support I have every seen and for them to take the time to call me this morning to get to the bottom of the issue was VERY impressive.

I would like to give a special thank you to Jeremy Ma.
who worked on the issue.

A++ HostGator! And again thank you.

Thank you for the kind words, Please do not hesitate to ask if there are any other issues we can help you with.