happy

[khepri]

I emailed sales via a ticket, wanted my reseller account closed at the end of this period and to be moved (one way or the other) to a shared account.

Low and behold I was billed for yet another month at the reseller rate...

When I asked why that happened I was told that HG bills at the same time every month. Seems to me that does not answer the question.

I restated I wanted a refund and to have the site moved to shared.

I was then told this is not possible and that I could transfer one domain. (duh)

No mention of the refund. I inquire about getting my money back for the upcoming period that I requested not to have and Iwas told I'd have to cancel my subscription before a refund could be issued. A link was provided.

I put in for the cancellation. The confirmation showed and a new ticket asking why I was leaving. I gave the ticket thread number.

The response was have a nice day, goodbye and for $15 you can have access to manage the domain you've already paid for...no mention of the refund or the fact that I wanted a shared account.

So much for the inquiry on why I was leaving....I WASN'T!

SO now I have no website, no domain, you took my money for the upcoming period and are kissing my goodbye?

[khepri]

Thank you Michael S.

You all should give Michael S. a phat raise.

[GatorBrent]

Thread status updated as I see you worked with us and are now happy. =)