Happy new customer

[imfritz]

Hello,

I just switched to Hostgator from another host. My experience with my old host was bad: many restrictions in the Terms of Service regarding file size, script executions, cpu usage. But even worse was the customer service. No option of live or phone chat. The ticketing system was convoluted, and when you finally reached an agent through a ticket, the most common response (after several unresponsive emails) was to link you to some unhelpful FAQ page from the knowledge base or tell you that the host doesn't support your problem.

Hostgator has been a relief in every way possible. Last weekend I had problem on my Joomla-based site involving an extension that wasn't properly exporting data to Excel. (Ironically, the same extension had worked properly at my old host). I asked Hostgator customer service for help, thinking that the problem must have had something to do with their servers. The agent examined the servers to see if their was something wrong on Hostgators end, then researched the peer forums of the Joomla extension, found a solution, implemented it, and verified with me that it worked, all in a day.

I couldn't be happier with HostGator. Thank you for such excellent service!

[GatorJoshL]

Thank you for the great review. We are glad to have you here as our customer and if you need any assistance, we are her 24/7!

Thanks,