Had some major problems but HG was very professional

[slopok]

I was on regular reseller account operating a site that was using alot of excess resources on the machine because of PHP quarries that were constant. This was completely my fault I must say. They suspended me the first time then reinstated me hours later after explaining to me the issue and telling me that I must fix the problems or they may have to suspende me again. My site ran so many quarries all the time that they maxed out the cpu and RAm causing issues for all other shared accounts. I tried to get my programmer to solve the issues but he was unable to and we were again suspended. Well after discussing it with support they allowed me to try again. My programmer did everything he could do but to no avale. We were suspended again and still are pending my moving to a dedicated server.

I do not fault HG at all and their support team was very professional with me and tried their best to help and allow us to try and fix the problems. For that I thank youu guys.

Even now they have been allowing me access to my site thru the cPanel but just have the site it self suspended.

So again thanks HG for your help. I totally understand this was my fault and can not blame you for your actions.

Regards,
Jim C.