Great work by Josh Loe

[slapshotw]

Just a quick thanks to Josh Loe for the service on ticket number HAY-2924449. This was such a huge issue for one of my clients (on their own dedicated) that I started replying to the tickets for them.

Although it took some time to find the actual root of the problem, Josh stuck around and checked again even after it looked like the issue was gone (it wasn't). He noticed it wasn't fixed by himself (he didn't just abandon the ticket after assuming the fix worked--as I've seen done before) and took the initiative to try something new.

Finally, he asked permission to restart the server, and waited until the requested time to restart it.

Altogether this was a difficult problem and it was handled extremely well. My client and I both appreciate it.

Thanks Josh.

-Matt

[GatorDHanna]

Matt,

I'm glad to hear you had such a great experience! I am sending Josh a note now to let him know about this thread.

[GatorJoshL]

Matt,

Thank you for the great review. I am just glad we got everything fixed up for you. If you have any further issues or need anything else just let us know and we'll be glad to help.

Again thank you for patience while this issue was investigated,