Great service

[gdwoods]

I'm a longtime HG customer, and although I've griped a bit here on the forums about some communication issues, overall I have not found a better Hosting company than HostGator. They really do go the extra mile to assist their customers. A recent example (I have many!) of a support request was to assist with a PHP backup script that was working perfectly on several sites but throwing up errors on another. I opened a ticket on the off chance that there could be something configured wrong on their end, but thinking that it was much more likely a script error. I let them know up front that I knew that it was not their responsibility to troubleshoot my scripts, but asked them to take a look. After a few back and forths they discovered that there was an error in the MySQL database that the script was trying to back-up, and suggested I run the cPanel "repair database" utility. This fixed the problem.

The gist of this very long story is that the support people at HG will go the extra mile to help you. Good job HG!