Gratuitous happy customer review

[kiramanic]

Caution: wall of text inc.

I've been a Hostgator customer for over 3 years now, and have multiple sites hosted with you. After running out of people to talk at about how great you are, I thought it was about time I tried it here.

When I first signed up, I was learning to build websites as a hobby and after looking around a few hosting companies decided on Hostgator mainly based on price and some quick googling for reviews. I had no clue what else to look for.

After getting my first site online, with gratuitous use of the extremely helpful knowledge base, friends who knew more about these things than me commented on how rarely the site went down. This was my first clue that I'd gotten extremely lucky!

These days my website hobby has turned into a business and I'm forever dealing with terrible hosts on behalf of clients. From unusable documentation to hosts with no support forum(!), I've seen a lot of things to make me love Hostgator that little bit extra.

I've used both email and live chat support over the years, both of which are always answered quickly and courteously. My requests have ranged from the simple to the not-so-simple (at least for a newbie) and I've never been made to feel that I'm wasting anyones time with the former or putting anyone out with the latter.

Using your Twitter account to keep us updated on outages or other news is a great personal touch that many companies lack, and your company blog is always interesting, often amusing. These relatively small touches really make a huge difference to the customer experience, and I'm glad you guys realise that.

Ok I just realised how much I've written so I'll wrap it up with this:

I've been with you from the tentative newbie without a clue, to the much-more confident website "pro", and you've never let me down. I would (and do) highly recommend you to everyone I know, sometimes even after they've told me to stop. Don't change, and I'll be a customer for a loooong time yet.



p.s. I even got a mascot toy for voting for your hosting on about.com a while back, I call him Clive the Host Gator and he guards my bed.

[GatorJoshL]

Originally Posted by kiramanic

Caution: wall of text inc.


Using your Twitter account to keep us updated on outages or other news is a great personal touch that many companies lack, and your company blog is always interesting, often amusing. These relatively small touches really make a huge difference to the customer experience, and I'm glad you guys realise that.

Thank you for the great review! I had to cut the above part out because I personally handle our Forums, Twitter and Facebook accounts. I am glad to hear that our social networking sites are making hosting here easier and more enjoyable, this is what we are going for!

Again thank you for your very thorough review and have a great week!