Good Support, Bad Spam Filter

galinphilly · #1 10-13-2006, 11:07 PM

I switched to HG from Yahoo a couple of months ago because Yahoo had my POP3 email forwarding down for 3 days without a resolution. I am not primarily a tech person or a reseller, as many on here seem to be. Just a small business owner with a website and a couple of email accounts I need to run my business.

I found HG's support to be tremendous in helping me to migrate my site and email accounts over to their servers, especially because I am not technical. However, the one place where HG fails is its spam filter (Spam Assasin), which lets just about everything through. With Yahoo, I received almost no spam. With HG, I receive about 50 spam emails per day per account. Since I do not sit in front of my computer all day as many on here seem to do (some suggesting that it was just 2 spams and hour, just delete them), it requires a lot of filteriing on my part when I come back to my computer after hours away to distinguish what is real business from the spam. Also, all of these spams clog up my Treo, which is a double nuisance having it on my PDA and my desktop.

I really wish that HG would do something about the spam problem - maybe get a stronger filter like Yahoo.

#2 10-13-2006, 11:35 PM

I am really happy to hear you have had great support

Everyone here at Host Gator strives to get it.

As for your SPAM problem, we do recognize that it is there and are always reviewing new products/services to help with this. To help with what you are having to deal with now, have you tried to use boxtrapper? I have found this keeps outt 99% of all spam, however real users do you have to reply to an email (just the first time) to verify that they are human.

galinphilly · #3 10-14-2006, 07:27 PM

Any sort of response-required technology for spam filtering is not a great choice for me. I have a recruiting business, so I receive resumes and other communications from new prospective candidates on a daily basis. I do not want them to go through a response required spam mechanism. Somehow, Yahoo was able to filter out the spam without using that type of system.

***GatorBrent*** · #4 10-21-2006, 04:18 PM

Yahoo and the others filter out a lot of good mail with the spam. We will be launching an optional product that will be much better than what yahoo is currently using.

Someone receiving as imporant emails as you, I know I personally wouldn't want to risk losing a few good emails to a filter.

galinphilly · #5 10-22-2006, 10:43 PM

3 years on Yahoo, never lost a good email to the spam filter. When will your optional spam filter be launched?

***GatorBrent*** · #6 10-30-2006, 07:52 PM

Not to sure yet, we are working with Barracuda and hope to have something in a few months using their products.

It's a pricing thing right now... $30,000 for their solution which can handle 2 servers, or we go about it making it an addon for say $2 a month and can deploy it for everyone optionally.

galinphilly · #7 10-31-2006, 12:44 PM

I have been checking back here daily since my last post. Finally, a reply from HG a week after I posed a question.

Anyway, I would be happy to pay another 2 bucks a month to get rid of this spam filling up my inbox and Treo.

***GatorBrent*** · #8 11-22-2006, 11:28 PM

There's many tools in place for spam currently.

Have you turned on spam assassin?
Have you tried adding some email filters?

And the full proof one...

Have you tried turnning on box trapper? This is what I use for my very own email account and it's been working perfectly for me.