Good outweighs the bad in normal situations

[tcwm]

Been a reseller for about a month now, so far experience has been fine. I came from an unmanaged dedicated server environment using plesk

2 Major problems
1) Inability and unwillingness to work with sending large mailings (opt in over 7,000) once every two months. I said I would spread it out over a week and they declined and weren't willing to help or offer suggestions.
(So if you have a small business with less than 50 active members and perhaps not plan on emailing them all at once more than once a year..this is a good place for you.)
The result of that was
They suspended my account with my initial mailing, me not realizing this was a major gator no no. Then was promptly called a liar by someone over there over a misread email (see below) , then apologized to later on, (which is inexcusible regardless).
2) The tech support is fairly good, especially josh and justin (?). If you get a response from anyone else, resubmit it, save yourself a load of advil. The support emails are not copied in the original responses so it is a HUGE PAIN to keep copying and pasting multiple emails to different people.
GATOR DUDES
I HIGHLY recommend you all using a ticket system with message archives.
perhaps it wont come to calling your clients liars.

Overall

• Response to problems has been good
• uptime has been good
• server (im on jetta) has been great
• preinstalled scripts have been perfect and support while learning anew CP and WHMAutopilot was very good
• great space and bandwidth allowances
• headache free server monitoring

Would I recommend.

• For a basic hosting reseller starter or a basic shared user, yes definitely
• For someone with complex needs as far as resources and freedom, no. I wouldnt,Go for a dedicated server

Hope this is helpful to anyone considering

[GatorBrent]

"I HIGHLY recommend you all using a ticket system with message archives."

We have this but you have to e-mail support@hostgator.com for it to work.

You're right about the large e-mail lists such as your 7,000 perhaps that will be an addon service we can offer in the near future.

[tcwm]

hi

you do not have that. All i ever do is email support being phone support doesnt work and the people on IMs are usually clueless. when i get a response i never get copies of what i sent, and when i get a different support person, they have no clue what the problem is because it isnt threaded.

i meant an online ticket support, not email. it just doesnt work with the way you all handle support questions.

[GatorBrent]

When to use ticket support:

The quickest and best way to get all problems solved and more complicated questions answered is by e-mailing support@hostgator.com The second you e-mail us you will get a ticket number e-mailed back to you. If you do not get a ticket number we did not get your e-mail. The reason ticket support is best for solving problems and answering questions is because your ticket is escalated up the food chain until your problem is solved or question is answered. Most tickets are done within minutes if it is a complicated problem it will take longer as it is moved up to higher level technicians. If you're ever unhappy with a response or need more help simply respond back to the ticket and we will continue to help you.

Please do not open multiple tickets on the same issue or your help process will be slowed down and possibly ignored completely.

Please always provide your main account domain and username as well as a step-by-step of how to reproduce your problem including any login information that may be needed