Good Experience

[bbloom]

Now that I'm on my third payment to HostGator, I wanted to chime in with my experience. I have a reseller account -- "aluminum". My freelance Joomla business is taking off nicely and HostGator is supporting it well.

When I was looking for a reseller account, I could not believe the range of experiences people had with the reseller hosts in general, and HostGator in particular. The bottom line was I need a reseller account so a host had to be chosen. I went with HostGator with fingers crossed as the vitriol on the forums were astonishing. I am still astonished!

HostGator supports Joomla well. I've yet to have a problem. That's saying something! I've not yet had a permissions problem which was a terrible problem at my previous (high priced) host. Components install fine. Coppermine works fine. FTP works.

With that out-of-the-way, my experience with support has been very POSITIVE.

I've used pre-sales support, website ticket support, live chat, and telephone support. All went well. Live chat lag can be a pain, but nothing major. Help is responsive and on issue. I've yet to experience the awful experiences enumerated in this and other forums.

I'm very happy with my HostGator reseller account.
-bob