GMC server troubles

gtgeorge · #1 04-30-2006, 10:33 PM

GMC has been experiencing trouble since 11am EST today at which time ticket JMR-232905 was filed. Server was experiencing 90%+ memory loads along with 90%+ swap disk useage. Finally crashed or was rebooted about 6:42PM. Called support and couldn't find out anything. Added more info to the ticket and still waiting. As of 10:51 PM - Server status page won't even load or CP all db sites very slow 10x slower than normal + emails timing out.

gtgeorge · #2 05-03-2006, 08:17 AM

I got a response finally about 12 PM saying they identified the trouble and would have it fixed within 30 minutes. An hour later loads were still high so I went to bed. Monday morning the loads were normal. Loads were still high at times but not causing any real problems until Tuesday when the pop services failed along with loads in excess of 40 which when I reported this to support I received the following:

Quote:

Everything looks fine on GMC. However we are monitoring the server, you do not need to send in e-mails regarding the services as we're already aware anytime anything is down.
Sincerely,

x.xxxxx
Systems Administrator
Find us @ http://www.HostGator.com/help/

Today the /tmp partition is at 100% and loads in excess of 20. The loads have went back down for now, Should I report this or feel confident that it is being watched and will be corrected?

***GatorBrent*** · #3 05-04-2006, 12:49 AM

GMC will be upgraded to centos in the next few days and get a new kernal this should solve the load problems.

gtgeorge · #4 05-04-2006, 05:20 AM

We'll be holding our breath for that as all the stores we host are sometimes unuseable due to the load. Really strange that other than occasional problems along the way loads have usually remained low. Now they remain high!

gtgeorge · #5 05-06-2006, 08:29 PM

Well we received a kernel upgrade today after several days of reboots and site downtime only to have no email. All email accounts for all domains we host bounce email and cannot send email

Contacted support and they asked for the cp pass and email account pass....

gtgeorge · #6 05-11-2006, 07:20 PM

Quote:

Originally Posted by GatorBrent

GMC will be upgraded to centos in the next few days and get a new kernal this should solve the load problems.

Well I was hopeful that the problems on GMC would be solved by the upgrades, but we are experiencing downtime and slowness still. Most of the time all is well and then memory loads go high, server loads go high....seems we can't get a fuil 2 days without the server crashing or rebooting...