Getting a new IP

#1 10-07-2005, 07:53 PM

When I went to get a dedicated IP from the "Shared Account Addons" page in HelpDesk, it still asked me for my reseller name, site etc.. I dont have a reseller account which was kind of confusing.

Suggestion: Different page for Shared & Reseller IP requests OR make the reseller information in the form not mandatory for Shared account holders.

#2 10-10-2005, 09:45 AM

Quote:

Originally Posted by Unregistered

When I went to get a dedicated IP from the "Shared Account Addons" page in HelpDesk, it still asked me for my reseller name, site etc.. I dont have a reseller account which was kind of confusing.

Suggestion: Different page for Shared & Reseller IP requests OR make the reseller information in the form not mandatory for Shared account holders.

Just fill in the reseller username and password as your site, its done manually so we know what its for.