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  #1  
Old 05-14-2008, 04:15 PM
alex h alex h is offline
Hatchling Croc
 
Join Date: May 2008
Posts: 8
Positive Getting fed up [RESOLVED]

Ordered a dedicated server 48 hours ago - still awaiting confirmation that it has been set up

Becoming impatient. How long does it usually take, anyone any ideas?

Thanks

Alex
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  #2  
Old 05-14-2008, 05:03 PM
GatorTin
HostGator Guest
 
Posts: n/a
Default Re: Getting fed up

Alex,

We do apologize for the long setup time for your server. We recently experienced a higher than expect volume of order for our Elite servers and we temporarily ran out of stock.

We have just now refilled our stock and completed the setup of your order. We once again apologize for the inconvenience and we do thank you for your patience.

Please let me know if there is anything else I can help you with.
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  #3  
Old 05-15-2008, 02:38 AM
alex h alex h is offline
Hatchling Croc
 
Join Date: May 2008
Posts: 8
Default Re: Getting fed up

Hi Tim
Thanks for thats - its being left just waiting that is really the issue.

One other issue, on the order page it states 'you will have the choice of RHEL3, RHEL4, FreeBSD or CentOS'. When do I get to choose this?

Thanks

A
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  #4  
Old 05-15-2008, 09:05 AM
GatorTin
HostGator Guest
 
Posts: n/a
Default Re: Getting fed up

Alex,

You can specify an operating system by sending an email to our Sales department at sales@hostgator.com

All of our servers are loaded with CentOS by default, but if you require a different operating system, please let us know.
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  #5  
Old 05-15-2008, 09:25 AM
alex h alex h is offline
Hatchling Croc
 
Join Date: May 2008
Posts: 8
Default Re: Getting fed up

Thanks for that - have emailed sales now

A
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  #6  
Old 05-15-2008, 10:00 AM
GatorWesley's Avatar
GatorWesley GatorWesley is offline
HostGator Staff
 
Join Date: Nov 2006
Posts: 1,088
Default Re: Getting fed up

Alex,

Since we have worked this out for you, can we mark this ticket as resolved/positive experience?
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Wesley
Hostgator / SEOhosting
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  #7  
Old 05-16-2008, 07:21 AM
alex h alex h is offline
Hatchling Croc
 
Join Date: May 2008
Posts: 8
Positive Re: Getting fed up

Hi yes, thanks for getting it sorted - am now a happy bunny... sorry Gator


I always judge a company by how quick they react and sort out the issues when things go wrong - in this respect - well done - a distinction !

Alex
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  #8  
Old 05-17-2008, 02:57 AM
GatorJamyn
HostGator Guest
 
Posts: n/a
Default Re: Getting fed up [RESOLVED]

Thanks for the good words. I know Sales (and everyone, really) works really hard to keep everyone happy. We appreciate the feedback.
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