Getting fed up [RESOLVED]

[alex h]

Ordered a dedicated server 48 hours ago - still awaiting confirmation that it has been set up

Becoming impatient. How long does it usually take, anyone any ideas?

Thanks

Alex

Alex,

We do apologize for the long setup time for your server. We recently experienced a higher than expect volume of order for our Elite servers and we temporarily ran out of stock.

We have just now refilled our stock and completed the setup of your order. We once again apologize for the inconvenience and we do thank you for your patience.

Please let me know if there is anything else I can help you with.

[alex h]

Hi Tim
Thanks for thats - its being left just waiting that is really the issue.

One other issue, on the order page it states 'you will have the choice of RHEL3, RHEL4, FreeBSD or CentOS'. When do I get to choose this?

Thanks

A

Alex,

You can specify an operating system by sending an email to our Sales department at sales@hostgator.com

All of our servers are loaded with CentOS by default, but if you require a different operating system, please let us know.

[alex h]

Thanks for that - have emailed sales now

A

[GatorWesley]

Alex,

Since we have worked this out for you, can we mark this ticket as resolved/positive experience?

[alex h]

Hi yes, thanks for getting it sorted - am now a happy bunny... sorry Gator


I always judge a company by how quick they react and sort out the issues when things go wrong - in this respect - well done - a distinction !

Alex

Thanks for the good words. I know Sales (and everyone, really) works really hard to keep everyone happy. We appreciate the feedback.