In general...very happy....but bad experience today!

[schapman]

I've been experiencing FTP problems for a few days. I kept getting Operation Timed Out errors and have been unable to FTP files. Navigating from one directory to another takes a very long time. I have tried a few different FTP programs, and experience the same problem. I have other websites/servers that I do work on and am NOT having the same problems with them. The only problem I'm having is withy my HostGator accounts.

I've contacted Customer Support via AOL (gatorsupport3). I was told last night that "the admins are looking into it". This afternoon I contacted gatorsupport3 again and he acted like he did not know what I was talking about. He then proceeded to tell me it was working fine for him. Great...I'm happy for him.....but it's NOT working for me and I'm the one paying for it. He again told me it was working fine...and I told him it was NOT working for me. He then sends me a file that he had created on my server. Whoppee...it works for him....but it still DOES NOT work for me.

Obviously, gatorsupport3 is not interested in assisting me. That dissapoints me because I had heard such good things about HostGator and up until this problem, I've really not had any other issues.

I hope another customer support person will see this message and look into the problem and try and assist me. I have two current folks that I've set up to resell to and have another potential one; however, I need to be able to have FTP access...for their accounts and for my own!



Sharon
Yellow Lab Designs

I can say Hostgator support service all of the world best hosting service support... They can answer in 12 Hours... I think there is someting wrong...

You reach live support , Live support allways help me.... Try it...

[cho]

Originally Posted by schapman

I've been experiencing FTP problems for a few days. I kept getting Operation Timed Out errors and have been unable to FTP files. Navigating from one directory to another takes a very long time. I have tried a few different FTP programs, and experience the same problem. I have other websites/servers that I do work on and am NOT having the same problems with them. The only problem I'm having is withy my HostGator accounts.

have you isolated your system as a potential? can you use cpanel's ftp? have you tried to ftp from a different machine? (ftp to my server is quite fine)

Originally Posted by schapman

I've contacted Customer Support via AOL (gatorsupport3). I was told last night that "the admins are looking into it". This afternoon I contacted gatorsupport3 again and he acted like he did not know what I was talking about.

i seriously doubt the same exact person is sitting at a terminal with an aim window awaiting your im. my guess is that the im user is a "general help" and does not have direct access to the servers.

Originally Posted by schapman

I hope another customer support person will see this message and look into the problem and try and assist me. I have two current folks that I've set up to resell to and have another potential one; however, I need to be able to have FTP access...for their accounts and for my own!

sounds frustrating, sorry...hope the issue gets known/resolved soon.

[GatorBrent]

Why didn't you open a support ticket?

The problem is most likley something you have setup wrong in ftp. Please try setting your ftp to passive mode.


A problem such as your saying could be a million different reasons why. You will need to open a support ticket so all million things can be tested until we find you a solution.