Gatorchat

[cptbob123]

I used gatorchat for the first time this morning.. I like it

Although in liveperson you had the option to give your domain name? Although I don't think any of you saw what we put maybe being able to include that so someone can assist you better may be an option?? Just a thought as I hate being told what I want to do will violate the T&C's. Then I explain I'm on a dedicated server!!! lol

I'm working with another programmer at HostGator to develop the live chat system. It's obviously in early Beta, but as far as we can tell it works pretty well.

I was going to make a post about this, but you did it for me .

If anyone has any issues chatting, please email me directly at drew@hostgator.com. If you provide a telephone number, I will be happy to follow up with any issues over the phone.

In addition to helping by reporting issues, you can contact me an we can test the chat system with you one on one. We pay for a remote access service where we test the system on basically every browser and operating system more recent than windows 95. We haven't run into any issues personally, but I'm not arrogant enough to think they don't exist ... especially with higher security settings.

@cptbob123:
Thanks for the kind words. For the most part GatorChat acts exactly the way you would think it would. Your initial message does get sent to the chat technician, and your "current happiness" does reflect real-time to supervisors on our screens (I suggest you use it).

As far as your idea goes with the domain name, we've already developed a feature so that you can identify yourself while chatting (though it is disabled). This way you won't have to provide anything to a chat technician to prove who you are. I'll elaborate on that when we are satisfied that it is ready to test.

With the new billing system that is approaching, you will be able to review your verified chats in the control panel (as well as tickets).

[cptbob123]

Good work..

Although its back to liveperson... Did you find a bug l

Originally Posted by cptbob123

Good work..

Although its back to liveperson... Did you find a bug l

Nothing in particular. We are still in early development of the system.

We are remaking our in-house HTTP server to better handle a variety of different load issues. Our initial aim was to support several hundred customers at once, but now we are shooting in the thousands.

I don't think we'll have a problem accomplishing that either.

suggestions from customer

[03:09:46 AM] Tobias Fransson: also a suggestion for chat room improvement here
[03:10:03 AM] Tobias Fransson: make it so that when you write a audiable ping is sounded and include an option of muting that out
[03:10:21 AM] Tobias Fransson: this allows the person to go and do other things if there is a waiting period or you need to look into something that takes a while
[03:10:27 AM] Tobias Fransson: just a thought

[GatorDHanna]

Thanks for posting that. I am sure Drew will see it and can look into incorporating that suggestion in a future release.