Gator64

[GatorJosh]

Gator64 is having major RAID issues and we are in the process of moving all data from this server to a new server. The file systems are currently mounted as read-only to prevent further issues. We will update this thread as we get more information.

[VelvetBlues]

Any estimate for how long our sites will continue to be down?

[GatorDaveC]

Originally Posted by VelvetBlues

Any estimate for how long our sites will continue to be down?

We are finishing up the transfers of the final accounts at the moment. The server should be ready to swap in about an hour or so.

[GatorDaveC]

All of the data has been moved over to the other server. The server should be swapped in about 30 minutes.

[jcoleman]

The following is a description of problems we are having with our websites... Is this being caused by the major raid issues in the servers? I have opened a ticket, ticket number: YLN-817627... I am not sure what server our websites are hosted on, so I do not know what is going on... But the intermitent problem, is happening quite often right now... Like ever 5-10 minutes...

We are having problems with all the sites we host at your company... The problem is an intermitent problem... The problem is lag and page not found errors... It has been noticed the past week or so, sometimes our pages are not coming up (page not found) or they are just taking 20-30 seconds to load... It is not a connectivity issue, as when this happens I immediately try 20 other websites (including hostgator.com), and all of them do not have the same issue... Some of the pages that we host are heartlandcorporation.com, smallsworldentertainment.com, rhinopros.com and many others... When I am having this issue, I immediately try at least the three mentioned websites we host, and they all have the same issue... And as stated above, when I am having the issue, I even check 20 websites that are not hosted at hostgator.com, and even check hostgator.com and have no problems with them... So it is definetly an issue with the servers our something there at host gator... Can you please resolve this issue as soon as possible... I can be contacted by phone at 951-258-5644 or by email: jcoleman@heartlandcorporation.com
Thanks... James Coleman

[Serra]

Originally Posted by jcoleman

Can you please resolve this issue as soon as possible... I can be contacted by phone at 951-258-5644 or by email: jcoleman@heartlandcorporation.com
Thanks... James Coleman

This isn't really the proper place to put contact info nor is it the right place to come for support. You need to put in a ticket.

You also need to tell support when these problems have happened, not just that they happened. For example, at 4:06pm yesterday or whatever.

[jcoleman]

Originally Posted by Serra

This isn't really the proper place to put contact info nor is it the right place to come for support. You need to put in a ticket.

You also need to tell support when these problems have happened, not just that they happened. For example, at 4:06pm yesterday or whatever.

Your opinion is understandable, but I didn't read anywhere anything that stated to not put contact information in here... If I am wrong I stand corrected, and would be more than happy to delete my contact information from my original post... From what I understood a forum to be, was a open forum for questions, concerns, issues, etc... Open forum, but yet trying to stay in the best suited category... Which I though this was a perfect place to post such concerns, and questions... Not to mention, I have made 3 phone calls to support today... The first 2 telling me that it's a "freeway, on ramps, routing, etc issue", and not a server issue... Which according to the facts at hand... All other websites working fine, including hostgator.com, and only the sites that I have hosted under the same account having the issue... Then the 3rd tech told me after waiting in que for support for 10 minutes and then explaining the whole situation to him, advised me to just go complete a ticket online... So I was a little perturbed (especially the waiting in que 10 minutes, only to be redirected to a ticket form online)... Why have a support telephone number, and telephone support staff if you're only going to redirect them to complete an online ticket... Had I known to do a ticket when there are any support issues, I would have skipped the 10 minute que process...

So being that I am a little concerned about the support as of then, I decided to post my issues and questions in the forum, in hopes to recieve a direct answer and a solution to the issues at hand...

As far as when this is occuring... How about we just say, approximately 20 times a day for the last week... Today being more of course, today has been the worst of them all... Let's say maybe every 10 minutes, on the 10 minutes... It is an intermittent issue as stated in my first post, and I don't really have the time to log every time it happens, on a sheet...

I do however appreciate your response to my post here in the forum, although I was hoping for a response from someone actually at Host Gator, letting me know something other than what I know at this pont... Because my main post was basically a question asking if the issue I am having, is in anyway related to the Raid issue, and the swapping server issue...

[Serra]

Originally Posted by jcoleman

I do however appreciate your response to my post here in the forum, although I was hoping for a response from someone actually at Host Gator, letting me know something other than what I know at this pont... Because my main post was basically a question asking if the issue I am having, is in anyway related to the Raid issue, and the swapping server issue...

Right, I understand, but this is not the venue for direct communication with Hostgator. They do not normally respond directly in this forum, which is a Peer support forum.

I know that sounds amazingly odd, but a support ticket is the proper way to ask direct questions about your specific account or to initiate communication with support.

[slapshotw]

Originally Posted by jcoleman

Your opinion is understandable, but I didn't read anywhere anything that stated to not put contact information in here

It's more of a common sense thing to me. Network status isn't a forum locked to members; it's indexed by google and spambots. You don't need your info showing up for a random search from somebody with server problems at some other host.

It looks to me like you're on carrera by the way, not gator64. I could be wrong.

-Matt