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  #1  
Old 04-28-2006, 06:56 AM
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GatorBrent GatorBrent is offline
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Default gator63.hostgator.com
We are having to restore from backups that were last ran on sunday. All the data has been lost on both drives in the array. The restore should take a few hours.

We will issue a credit for anyone on this box that emails sales requesting it. We apologize for this inconvenience. If you have any questions please let me know.
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Last edited by GatorDave; 04-28-2006 at 11:35 AM. Reason: I'm certain Brent didn't mean "incontinence".
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  #2  
Old 04-28-2006, 07:53 AM
que4zone que4zone is offline
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Exclamation Re: gator63.hostgator.com
Oh no.. hmm.. How could this have happen? I am in no need for a credit since it will only be a few hours, but I do ask for an explanation. Please, how has this occurred?

Thanks...
Daniel Schiller
SchillerMedia
www.schillermedia.com
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  #3  
Old 04-28-2006, 08:57 AM
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Default Re: gator63.hostgator.com
Quote:
Originally Posted by GatorBrent
We apologize for this incontinence.
I think you meant inconvenience
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  #4  
Old 04-28-2006, 09:10 AM
holyearth holyearth is offline
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Default Re: gator63.hostgator.com
Gator 63 has been down for 4+ hours now. Yesterday the FTP was intermittently down. Please fix this.
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  #5  
Old 04-28-2006, 09:38 AM
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Default Re: gator63.hostgator.com
This is really bad luck. Two servers in less then a month.

Quote:
Originally Posted by holyearth
Gator 63 has been down for 4+ hours now. Yesterday the FTP was intermittently down. Please fix this.
If the restore will be like the last one --> http://forums.hostgator.com/showthread.php?t=8327 I'm afraid it will take some time.

Vt.
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  #6  
Old 04-28-2006, 09:56 AM
holyearth holyearth is offline
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Default Re: gator63.hostgator.com
Brent,

Can you give us an update? ETA?
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  #7  
Old 04-28-2006, 10:49 AM
ninja ninja is offline
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Default Re: gator63.hostgator.com
awesome. totally awesome!

are you going to issue an email or something when its restored?
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  #8  
Old 04-28-2006, 11:02 AM
ninja ninja is offline
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Default Re: gator63.hostgator.com
Quote:
Originally Posted by vtrain
This is really bad luck. Two servers in less then a month.
No, bad luck is having every server you are on have this happen. Not hostgator, this is the first time I've had a problem with them... But every server my friends site is on (I manage the host stuff) something along these lines happen. Hell our bad luck probably caused it.

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  #9  
Old 04-28-2006, 11:06 AM
holyearth holyearth is offline
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Default Re: gator63.hostgator.com
Going on 7 hours of downtime. 2 hours ago the call center people said that they were "almost done" "services are being restarted"....

Can we get an update on how much longer? Was this a hardware failure?

Is service going to be restored alphabetically by username? If so, what letter have you already reached?
Last edited by holyearth; 04-28-2006 at 11:41 AM.
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  #10  
Old 04-28-2006, 12:41 PM
que4zone que4zone is offline
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Exclamation Re: gator63.hostgator.com
I haven't got a peep out of support. I've talked to about 4 different people through the Live Support Messaging System and nothing. I'm glad support is working on the issue, but an updated would be appreciated.

Thanks...
Daniel Schiller
SchillerMedia
www.schillermedia.com
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  #11  
Old 04-28-2006, 04:14 PM
que4zone que4zone is offline
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Post Re: gator63.hostgator.com
I finally gave a call into support (about 20 minutes ago). I guess it was a hardware issue and that certain components were swapped out. And yes, they are restoring accounts in a certain order.. what the order is? I don't know. Either by username or primary account name is my guess, which would put me close to the end of the list. Oh well..

I appreciate support dealing with me and letting me know what's going on.

Thanks...
Daniel Schiller
SchillerMedia
www.schillermedia.com
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  #12  
Old 04-28-2006, 05:05 PM
holyearth holyearth is offline
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Default Re: gator63.hostgator.com
They've got me back on...

It seems that the server used to have global registers enabled, but now it doesn't....don't know why........I've worked around it.....

Moving forward, I hope we can continue to enjoy the legendary uptime Host Gator is known for....
Last edited by holyearth; 04-28-2006 at 08:50 PM.
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  #13  
Old 04-28-2006, 05:29 PM
que4zone que4zone is offline
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Post Re: gator63.hostgator.com
I'm up and running too. Not sure what's missing or gone, but I'm glad something is there.

Thanks...
Daniel Schiller
SchillerMedia
www.schillermedia.com
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  #14  
Old 04-29-2006, 03:53 AM
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Default Re: gator63.hostgator.com
The restore completed a very long time ago. If anyone is having problems please email in to support.


Restores are an automated process and are fairly quick on shared servers. Reseller boxes are the ones that take a long time do to cpanel being very slow with restoring a large amount of accounts.
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  #15  
Old 04-29-2006, 10:21 AM
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Default Re: gator63.hostgator.com
Quote:
Originally Posted by ninja
No, bad luck is having every server you are on have this happen. Not hostgator, this is the first time I've had a problem with them... But every server my friends site is on (I manage the host stuff) something along these lines happen. Hell our bad luck probably caused it.
That totally sucks. Actual loss of data is so uncommon, yet everywhere you go.... Please stay on gator63.... Don't get on my server...
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  #16  
Old 05-01-2006, 08:45 AM
holyearth holyearth is offline
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Default Re: gator63.hostgator.com
Gator 63's FTP is acting up just like it did before this whole event took place:

STATUS:> Connecting to FTP server 70.87.95.66:21 (ip = 70.87.95.66)...
STATUS:> Socket connected. Waiting for welcome message...
ERROR:> Can't read from control socket. Socket error = #10054.
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