gator275.hostgator.com FTP is slow

HostSentry.Net · #1 06-12-2007, 12:07 AM

We just started monitoring the FTP response times for this server, and it is taking as much as 8 seconds to setup a connection with the server, not to mention logging in.

No Bueno

slapshotw · #2 06-12-2007, 12:29 AM

Did you file a ticket with support about this?

HostSentry.Net · #3 06-12-2007, 12:40 AM

Nope, It does not matter to me if FTP is fast. Just figured I'd let hostgator know

***GatorDaveC*** · #4 06-12-2007, 02:00 AM

Hello,
The issue should be resolved now. It looks like someone was importing a clients database which filled up the partition. I don't know how this wasn't noticed, but that is what the issue is. It shouldn't happen again.

slapshotw · #5 06-12-2007, 02:29 AM

Quote:

Originally Posted by HostSentry.Net

Nope, It does not matter to me if FTP is fast. Just figured I'd let hostgator know

It matters to the rest of the people on the server though! You should definitely ticket this stuff in the future.

HostSentry.Net · #6 06-12-2007, 01:52 PM

Quote:

Originally Posted by slapshotw

It matters to the rest of the people on the server though! You should definitely ticket this stuff in the future.

HostSentry.net monitors a little over a hundred servers now, there is no way for us to make tickets for each one that is running slow.

Pitrow · #7 06-12-2007, 01:57 PM

Then why even monitor it? If you're not going to take any corrective action, there is no use in monitoring it. Besides, the amount of time it took you to post a message here could have been used to send an email to support.

It's like saying I'm going to monitor the border for terrorists sneaking across, but I don't have time to notify anyone if I see one. But I feel better because I'm watching.

HostSentry.Net · #8 06-12-2007, 02:28 PM

Quote:

Originally Posted by Pitrow

Then why even monitor it? If you're not going to take any corrective action, there is no use in monitoring it. Besides, the amount of time it took you to post a message here could have been used to send an email to support.

It's like saying I'm going to monitor the border for terrorists sneaking across, but I don't have time to notify anyone if I see one. But I feel better because I'm watching.

Oh man. I guess in your analogy I am not monitoring the border for terrorists. I am monitoring the border to let future visitors to the country know how many terrorists are let in.

HostSentry.net is intended to show prospect customers detailed information about web hosting providers, not tell web hosting providers when their services are down (although maybe that is not a bad idea).

I am not ruling out the idea that we will notify the hosts in the future, but at this time we are just a bit to busy to open a ticket for every service outage.

Sorry

Pitrow · #9 06-12-2007, 02:38 PM

Sorry, I misunderstood your intents in monitoring.

slapshotw · #10 06-12-2007, 02:44 PM

Emailing a ticket to support surely would've taken much less time than registering for an account here, and posting a thread.

HostSentry.Net · #11 06-12-2007, 08:24 PM

Quote:

Originally Posted by slapshotw

Emailing a ticket to support surely would've taken much less time than registering for an account here, and posting a thread.

True, but I wanted to see if they new about it before notifying them.

Plus I wanted an account on the forums.