gator23 hotmail problems?

punkandp · #1 10-03-2007, 02:24 PM

Is anyone else on gator23 having problems sending to hotmail? Both webmail and smtp mail have not been working.

Sam · #2 10-03-2007, 02:28 PM

Email rblabuse@hostgator.com as it may be a blacklist issue

punkandp · #3 10-03-2007, 02:35 PM

thanks Sam, already got a mail into that address as well as a ticket open.

The initial reply was:
Hello,
Have you followed the guidelines outlined at http://postmaster.msn.com/Guidelines.aspx ? Do you also have an SPF/SIDF record on your domain?

I played with my SPF/SIDF record, didn't seem to help.

I suspect it is some of the blacklisting that I have been reading about, as I have not noticed a problem before today. However I am far from being an expert so I could be wrong.

I was impressed that tech support got back to me very fast.

punkandp · #4 10-03-2007, 05:34 PM

First off, I am VERY impressed with how Hostgator has been handling this, from the latest email It seems gator23 had a spammer who has been suspended.

Just and update to other users it seems Comcast is bouncing too now.

StrongMotive · #5 10-03-2007, 05:36 PM

Good to hear the good words about support.

punkandp · #6 10-04-2007, 12:06 PM

seems fixed now