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#1
06-06-2010, 08:49 AM
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Gator Support - Great
I am sometimes amazed at the patience portrayed by the techno's in here. I have got several domains hosted here and normally never have a problem but one or three issues have been cropping up on one site recently from database errors, to slow loading, to unable to change passwords etc. The latter is a new one and is ticketed. My site had its database probs fixed but site has gone slow since, not yet ticketed, was waiting to see if it clears. But today, my ftp loader and cpanel have been acting up, so wait patiently.
Overall though, with the experience of time, I have to give the gator people 10/10 consiodering the amount of sites they oversee. 
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#2
06-07-2010, 05:05 PM
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Re: Gator Support - Great
Hello,
Thank you for the review, please PM me the domains that you are having issues with or your ticket # and I will be glad to personally assist you. Thank you,
__________________
Josh Loe Director of System Administration - Austin HostGator.Com / SeoHosting.Com
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#3
06-08-2010, 08:01 AM
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Re: Gator Support - Great
Hi Josh, database errors in the main and ticketed.
If I were to give a percentage of problems on my sites it would be less than 1% Last edited by elbmek; 06-08-2010 at 08:05 AM.
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#4
06-10-2010, 07:01 AM
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Re: Gator Support - Great
In the past 24 hours Hostgator and the lads have done a terrific amount of work for me in technical support and I can do no less that give them 100%. Moving to HG was the second best thing I did in my life (the other was getting married!!) and I am really pleased to add my written support, again, to such a magnificent team of lads.
My techno knowledge is not great but I get by and the lads talk me through everything. I particularly like the live chat option which I use in the event of an urgent response. HIGHLY RECOMMENDED I have 11 domains here, so understandably I get confooosed sometimes!! Incidently, the fault they have been working on was not of their doing, it was third party interference. Last edited by elbmek; 06-10-2010 at 07:03 AM.
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#5
06-10-2010, 09:53 AM
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Re: Gator Support - Great
elbmek,
I got your email early this morning, i'm glad everything worked out good for you and we were able to help. You have my email, let me know if you ever run into any issues again and I will be glad to help personally. Thank you,
__________________
Josh Loe Director of System Administration - Austin HostGator.Com / SeoHosting.Com
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